Everything was good, only a little problem with a very small wiring that came unstuck and the electrician had to fix it. I hope that doesn't come unstuck again.
Unflexible returns policy and when you buy online it makes life difficult and has put me off making future purchases this way.
Vanessa
Fansonline
8 years ago
Thank you for completing a review and sorry to hear about your experience. I've looked into this and from our records as the time-frame had lapsed unfortunately we were unable to provide a refund, however we were willing to consider a return for store credit if the other conditions had been met. This offer still stands and if you would like to take us up on it feel free to email our customer service team through sales@fansonline.com.au
Date of purchase: 07/05/2017
1
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TC
Trusted Customer
8 years ago
What Trusted Customer said about Fansonline:
Hi the buying experience, and delivery was all fine, but it was described as DIY, which I did, but a couple of tips would have been nice, like which way the fan blows, that if you dont cut ducting to...
After the initial contact rewarding what I was looking the transaction was very straight forward. I had some technical questions and was referred to to manufacturer promptly for answers.
Product reviews
Date of purchase: 08/23/2017
0
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TC
Trusted Customer
Gosford, NSW
8 years ago
What Trusted Customer said about Fansonline:
My order was completed on the day of contact and dispatch notified. Arrived two days later in good order and I have since installed it and it works fine.
Hi Carol, I sincerely apologise for the delay and have asked our sales team to look into this for you. Once it has been followed up with the courier company they will be in touch with you ASAP!
TC
Trusted Customer
8 years ago
Fan arrived and is now installed. It looks lovely, is very quite and I love the six speeds and remote. I am anxious to try it tonight.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
