The sales team whom answer the phones need to have better customer service!
Vanessa
Fansonline
8 years ago
Thank you for taking the time to submit a review and we were so sorry to hear about how your fan was received. As we are an online store any customer service enquiries regarding faults, damaged or missing items need to be communicated via email. This is both for the benefit of our customers and our team. Photos are helpful in us determining first-hand what parts are missing or damaged and the email system means we have a record of the issue making it easier to follow up. We are glad that this issue has now been resolved. Again, sorry for any inconvenience it may have caused.
Ordered the fans by phone as it was a special order. Well looked after and the goods arrived exactly as promised
Date of purchase: 10/26/2017
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Trusted Customer
9 years ago
Quick service from an easy to use website.
Date of purchase: 10/25/2017
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Trusted Customer
9 years ago
The original prices on line said free delivery (not to some smaller regional areas). I thought that Cairns would be in the free delivery area as I have purchased many items from many suppliers and...
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