Ceiling Fan with Light Fanco Urban 2 White 52"

Hi there, thanks for your feedback. Our aim is to make sure that all of our customers are as happy as possible with their purchases. It’s difficult to say if your fan is operating as we’d expect it to from your comments, but we want to make sure you know you have options if the unit is faulty and was installed by a licensed electrician. The most popular option is to take advantage of the manufacturer’s in home warranty, which covers the cost of a technician to repair or replace the fan. We have a customer service team available to provide further detail on the options available to you if you email service@fansonline.com.au