Great customer service. I pre-ordered fans that were due to be delivered mid-June. They held true to their promise and delivered the products mid-June.
When I contacted them for seeking an update on...
I was just amazed at how quick delivery was in a place where it usually takes ages. Well done!
Date of purchase: 06/19/2026
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GV
Graham Vaughan
Feefo Verified
AUS
6 days ago
Product reviews
Date of purchase: 06/17/2026
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CM
Chris McGinty
Feefo Verified
AUS
6 days ago
What Chris McGinty said about Fansonline:
Good
Product reviews
Date of purchase: 06/15/2026
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Trusted Customer
Feefo Verified
6 days ago
Product
Fansonline
2 days ago
Thank you for your feedback. We’re sorry to hear about your experience.
We can confirm that your order was shipped on 14/06 and delivered on 17/06. After receiving your review and enquiry, a member of our team reached out requesting photos of the reported damage so we could investigate and assist further. At this stage, we have not yet received a response.
We remain committed to resolving this for you and encourage you to reply to our previous correspondence with photos of the damage at your earliest convenience so we can assess the issue and discuss the appropriate next steps.
Product reviews
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Product
Fansonline
2 days ago
Thank you for taking the time to leave a review, and we're sorry to hear that your Fanco Metro Quiet Boost 250 Exhaust Fan arrived with a damaged backdraft flap hinge.
Our support team has already contacted you requesting photos of the damage so that we can investigate the issue and arrange a suitable resolution. At this stage, we have not yet received the requested information.
Please reply to our previous email with photos of the damaged component, and we'll be happy to review the matter and assist further as quickly as possible. We appreciate your patience and look forward to resolving this for you.
Delivery was delayed , no customer service support.
Product
Fansonline
3 days ago
Thank you for your feedback. We apologise for the delivery delay and that you felt unsupported during the process.
Our team did respond to your enquiry on 17/06/2026 at 3:02 PM and requested additional information to assist further. Unfortunately, it appears our email may not have reached you, and we apologise for any confusion this may have caused.
We value your feedback and would welcome the opportunity to resolve your concerns. Please feel free to contact us directly.
Product reviews
Product
Fansonline
3 days ago
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand your frustration regarding both the delivery delay and the support request.
We would like to clarify that our team did respond to your original enquiry regarding the Chico exhaust fans on 17/06/2026 at 3:02 PM, requesting some additional information so that we could properly investigate the noise concerns you raised. Unfortunately, it appears that our email may not have reached you or was otherwise missed, and we apologise for any confusion this caused.
We would appreciate the opportunity to obtain the additional information requested so that we can investigate the performance of the fans and provide assistance accordingly.
We value all customer feedback and take product concerns seriously. Thank you for bringing this to our attention, and we look forward to working with you to resolve the issue.
Product
Fansonline
3 days ago
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand your frustration regarding both the delivery delay and the support request.
We would like to clarify that our team did respond to your original enquiry regarding the Chico exhaust fans on 17/06/2026 at 3:02 PM, requesting some additional information so that we could properly investigate the noise concerns you raised. Unfortunately, it appears that our email may not have reached you or was otherwise missed, and we apologise for any confusion this caused.
We would appreciate the opportunity to obtain the additional information requested so that we can investigate the performance of the fans and provide assistance accordingly.
We value all customer feedback and take product concerns seriously. Thank you for bringing this to our attention, and we look forward to working with you to resolve the issue.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
