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Express Pods Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 4,461 reviews

Trusted Customer

8 years ago

The service was very good considering it was over the Easter period.

Courtney Bridges

Express Pods

8 years ago

So happy to hear you love our service Jenni. Thank you! Courtney : )

Date of purchase: 03/24/2018

Trusted Customer

8 years ago

Fast delivery and great coffee

Courtney Bridges

Express Pods

8 years ago

Thank you so much the positive feedback Gill! Courtney : )

Date of purchase: 03/24/2018

Trusted Customer

8 years ago

What Trusted Customer said about Express Pods:

Bailey's coffee pods - Awesome!

Ordering was so easy, delivery was fast & the coffee tastes awesome!!!

Courtney Bridges

Express Pods

8 years ago

Thanks Cherene, it really does mean a lot to us when we hear such positive comment. Ryan : )

Date of purchase: 03/26/2018

Trusted Customer

8 years ago

What Trusted Customer said about Express Pods:

Absolutely will buy again. Great service. Quick delivery and the pods are delicious

Courtney Bridges

Express Pods

8 years ago

Thanks for sharing your experience with us and for the kind word. Glad to know you liked our pods. Thank you. Courtney : )

Date of purchase: 03/27/2018

Trusted Customer

8 years ago

What Trusted Customer said about Express Pods:

I thought that it didn't have a strong Baileys flavor

Michael

Express Pods

8 years ago

Hi Pauline,

Just to manage expectations as mentioned on the pack it is just a hint of flavour, so as not to overpower the coffee and feedback so far has been very positive. Can I ask how you prepared it... with the short or long shot button? Did you follow the instructions on the back of back? The flavour intensity really does depend on how you prepare it and of course how much milk you add. Thanks, Michael

Date of purchase: 03/24/2018

Trusted Customer

8 years ago

What Trusted Customer said about Express Pods:

Speedy delivery, great products and also fantastic customer tips that are sent through.

Courtney Bridges

Express Pods

8 years ago

We really appreciate you taking the time to let us know we're doing something right Margaret. Thanks. Courtney : )

Date of purchase: 03/24/2018

Trusted Customer

8 years ago

Perfect

Great product and fast delivery.

Liz

Express Pods

8 years ago

Thank you so much Shauna! Liz : )

Date of purchase: 03/25/2018

Trusted Customer

8 years ago

What Trusted Customer said about Express Pods:

Amazing and fast service!

Courtney Bridges

Express Pods

8 years ago

So happy to hear you love our service Emma. Thank you! Courtney : )

Date of purchase: 03/27/2018

Trusted Customer

8 years ago

What Trusted Customer said about Express Pods:

Good quality great range!!

Great product, great range of quality coffee pods! The double shot is great and the no sugar strawberry is spectacular!! B love to see a bigger range of sugar free !!

Michael

Express Pods

7 years ago

Hi Peter, thanks so much for the great feedback. I have passed your feedback onto the team in the hope of a bigger sugar free range. Thanks -Michael

Date of purchase: 03/23/2018

Trusted Customer

8 years ago

What Trusted Customer said about Express Pods:

Service was easy, the delivery was fast! But im very disappointed in the lacking flavour of Baileys. Its just like you only put the name on the box :(

Michael

Express Pods

8 years ago

Hi Kaylah, just to manage expectations as mentioned on the pack it is just a hint of flavour, so as not to overpower the coffee. However, the feedback so far has been overwhelmingly positive so I think there might be something more to this.

Can I ask how you prepared it... With the short or long shot button? Did you follow the instructions on the back of back? The flavour intensity does depend on how you prepare it. I'm sure we can help get to the bottom of this for you once we have this info 😊Thanks, Michael

Trusted Customer

8 years ago

I prepare it with the short shot button. I dont like strong coffee at all, i just find these flavours of both coffee and baileys quite weak. Ive even tried two pods in the same cup. I think i was just expecting better flavours. It smells nice while its pouring though

Michael

Express Pods

8 years ago

Hi Kaylah, thanks for following up with some more feedback. Assuming your short shot is set to the default 40ml extraction, I don't think there is much more we can try. It is a mild coffee with a hint of Baileys flavour and sounds as though you would just like more of both. Two pods in the one cup is way too much flavour for most people from our research, but we all like different things and that what keeps things from being boring :)

If you like strong coffee, I would happily recommend our straight coffee pods, preferably one wit a high intensity rating. Anything more, just let me know. Thanks, Michael

Date of purchase: 03/25/2018

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