Just having one person do the 2,600 miles of driving and also be the tour leader for 12 people, organise the hotels, lead the walks, etc was too much. I have never had just one person before do both...
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Sam - Customer Relations
Explore
6 years ago
Hi Caroline, thank you for your feedback on your trip with us. With our US trips there is a lot of camping, driving, guiding - inclusive of the cooking and walks - which the leaders take in their stride to great reviews. As such, as this trip being hotel based only involves driving and walks its considered light on the duties by the guides and normally enjoyed as such. So it was a shame to hear that you felt it divided your leaders attentions as its not something that has come up before but as we want our customers to feel well looked after by our leaders we will keep an eye on this.
Product reviews
Date of purchase: 09/24/2019
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George
Feefo Verified
6 years ago
What George said about Explore:
Good itinerary, nice hotel, charming village and an efficient tour leader.
Misled when booking. I was assured that all flights into Tbilisi arrived late into the night. Consequently the first day would have a delayed start to allow one to get some sleep. This was not the...
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Caryn - Customer Relations
Explore
6 years ago
Hi, were sorry if we've given you this impression, please be assured this is not the case. However it might be helpful to explain that the joining arrangements for this particular trip are slightly unusual. You were correctly advised that currently the flight schedules on offer by most airlines from the UK to Tsibili means that youll arrive in the early hours of Day 2. With this in mind, we have left Day 1 as a joining day, as we do have customers flying in on earlier flights from other destinations around the world. That being said, I apologise if you did not receive the leisurely start as described or that your leader wasnt as forthcoming with information. We will discuss your feedback with him and ask that he be more mindful of flight arrival times and ensure that he is communicating clearly on itinerary plans and driving distances.
Product reviews
Caryn - Customer Relations
Explore
6 years ago
Hi, I'm sorry that you're unhappy with the format of our online review form. We will review the settings of the comments box and make changes if possible.
Rather too much emphasis on churches and not enough walking for my personal taste.
Also there were very few opportunities for "Group Meals" -from memory 4 nights and therefore, as a single, I had...
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Sam - Customer Relations
Explore
6 years ago
Hi Bryan, Thank you for your feedback. We do visit two monasteries on this trip, though one is an overnight stay which is an unusual take on a visit. There are a number of churches, all are notable though to break them up we do intermingle them with bazars, palaces and fortresses. Most are centrally located so if you would rather peruse the town near the site that's always a possibility. There is only one included dinner, so its always worth mentioning to the leader if you would rather eat as a group.
I enjoy the holidays with explore,the variation and unusual events of the trip.
The guides usually being local are more interested in their own country.
Trip was varied and the guide was committed to meeting our needs. Lots of travel and a packed itinerary meant we saw a lot, although this took its toll as some days a rest would have been good! Many...
We've been taking small groups on adventure holidays for almost 40 years. Our authentic travel experiences explore the sights and culture of a country, with hand-picked accommodation that balances comfort and location. Our average group tour size is just 12; perfect for meeting new people and getting to the heart of our destinations. Meanwhile, our expert local guides take the hassle out of your travel and bring unique richness and spontaneity to every trip..
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We've been taking small groups on adventure holidays for almost 40 years. Our authentic travel experiences explore the sights and culture of a country, with hand-picked accommodation that balances comfort and location. Our average group tour size is just 12; perfect for meeting new people and getting to the heart of our destinations. Meanwhile, our expert local guides take the hassle out of your travel and bring unique richness and spontaneity to every trip..