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Explore Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 8,141 reviews

Waldemar

Feefo Verified

San Diego, California

6 years ago

What Waldemar said about Explore:

Great trip except for the last day

Great trip overall but somewhat physically demanding because of the high altitude in Tibet. The journey on the last day from Tibet to Kathmandu was simply awful. Muddy road, many broken down trucks,...

Product reviews

Date of purchase: 09/29/2019

Rachel

Feefo Verified

6 years ago

What Rachel said about Explore:

Everything ran smoothly

Product reviews

Date of purchase: 09/28/2019

Tony

Feefo Verified

Dundee, Scotland

6 years ago

What Tony said about Explore:

Excellent guides, good group and good pre departure information, especially after airline changes.

Product reviews

Date of purchase: 09/29/2019

Trusted Customer

Feefo Verified

6 years ago

Excellent

Little waiting on the telephone and prompt responses to e-mails

Product reviews

Date of purchase: 09/28/2019

Lea

Feefo Verified

6 years ago

What Lea said about Explore:

Excellent

Always responsive. Most importantly the Explore office staff discovered that my departure flight no longer existed. The airline omitted to inform me. Well done and thank you Explore.

Product reviews

Date of purchase: 10/02/2019

Sheila

Feefo Verified

6 years ago

What Sheila said about Explore:

I received informative emails after I had booked, which gave me the information I required. They took on board the fact that I was sharing with a friend who had booked separately and was not...

Product reviews

Date of purchase: 09/22/2019

Deborah

Feefo Verified

6 years ago

What Deborah said about Explore:

Great but improve flights and hotels

Trip let down by poor hotels in Minsk and Vilnius and airlines need improving. Ukraine Airlines were nearly an hour late opening up checking and put me on standby.

Charlotte - Customer Relations

Explore

6 years ago

Hi Deborah, thank you for your feedback - whilst I'm pleased to hear you had a great time overall, I am sorry to hear you were let down by the hotels, and your flights. If you are able to advise a little more context around your experience at the said hotels, please do let me know so I can investigate further cr@explore.co.uk. In regards to your flights this is really disappointing to read. Upon checking with our Flights Department, we were entirely unaware that this was the case, so on behalf of Ukraine International Airlines we sincerely apologise, sadly there could be a number of reasons as to why this may have been, all factors sadly are outside of Explores control. I would therefore recommend contacting the airline directly about the poor service that you received.

Product reviews

Date of purchase: 09/28/2019

Alison

Feefo Verified

Inverness

6 years ago

What Alison said about Explore:

Berlin by bike

The tour was interesting, informative, very varied and fun. Berlin has so much to offer. We had the services of a local guide who was enthusiastic, knowledgeable and inclusive. We enjoyed his...

Product reviews

Date of purchase: 09/22/2019

Trusted Customer

Feefo Verified

6 years ago

Good

Yes I would buy another trip

Product reviews

Date of purchase: 09/22/2019

Trusted Customer

Feefo Verified

6 years ago

This was problematic using a UK site from Australia

The trip was comprehensive; reasonable standard accommodation; prompt transport; caring tour leader

Product reviews

Date of purchase: 09/22/2019

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Explore Reviews

Highlights of TibetMore reviews of this product (8)View product websiteVisiting Tibet before China totally colonizes it was very eye opening and rewarding. Seeing Potala Palace in Lhasa and the north face of Everest was awesome. Unfortunately, the 15-hour journey on the...Read more

Highlights of AndaluciaMore reviews of this product (111)View product websiteIt was a brilliant full on tour. I think the only change I would make would be add an extra day in Sevilla as there is so much to do there.. As a tour leader Craig was enthusiastic, knowledgeable...Read more

The Best of Georgia and ArmeniaMore reviews of this product (128)View product websiteExcellent trip, only let down by an excess of monasteries and one smelly accommodation (Tevali) Would definitely recommend it! Highlights were Yerevan, Guadami & Gori. Loved the (wild) dogs of...Read more

Turkey in DepthMore reviews of this product (309)View product websiteMother Nature at Cappadocia and the Whirling Dervishes at Konya. I would skip the visit to Troy to make more daylight time available at Canakkale

Highlights of AlbaniaMore reviews of this product (337)View product websiteThe highlight was our wonderful guide, Dritan. He was a leader without being patronizing, he was knowledgeable, interesting and interested. He was passionate about his country. His English was clear,...Read more

Alpine Lakes of SloveniaMore reviews of this product (90)View product websiteI enjoyed the visits to Bled and Lake Bohinj and the walking trips were lovely. Also,the visit to Piran was a highlight. The day I enjoyed least was the one which included the visit to the Skocjan...Read more

Highlights of Kiev, Minsk and VilniusMore reviews of this product (1)View product websiteDo trip on different start day as museums in Belarus are shut Monday. Pick hotel in Minsk in better location and Vilnius less basic hotel. Highlight Mir Palace and trip to Ballet in Belarus. Guide...Read more

Cycle the Berlin WallMore reviews of this product (3)View product websiteOur guide’s knowledge and personal experience of life in East Germany brought the history of the city and the story of the Berlin Wall to life. Much of what we learned and saw was harrowing and very...Read more

Balkans Rail AdventureMore reviews of this product (85)View product website

Walking in CreteMore reviews of this product (90)View product websiteComprehensive itinerary; satisfactory accommodation and meals; leader managed logistics well and was genuinely interested in interacting with clients

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