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Explore Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 8,155 reviews

Jennifer

Feefo Verified

Cleckheaton

6 years ago

What Jennifer said about Explore:

Very helpful and understanding when a predicament occurs.

The whole tour was well maintained. The guide and driver were excellent. It was a blessing to see all this wildlife in their natural setting. Loved it.

Date of purchase: 09/28/2019

Victoria

Feefo Verified

6 years ago

What Victoria said about Explore:

Documentation and booking process straightforward

Product reviews

Date of purchase: 10/05/2019

Adam

Feefo Verified

Gibraltar

6 years ago

What Adam said about Explore:

Clear and accurate descriptions and instructions for every phase of trip

Quick feedback , clear instructions and advice and details of journey

Product reviews

Date of purchase: 10/05/2019

Trusted Customer

Feefo Verified

6 years ago

Most excellent local guide Damir. Flexible walks for some who found difficulty. Appreciated not having to change location daily.

Product reviews

Date of purchase: 09/28/2019

Martin

Feefo Verified

6 years ago

What Martin said about Explore:

N/A - My travel agent took care of interacting with you.

Great guide, very knowledgeable. Sites interesting, without being spectacular for the most part. Hotels comfortable.

Product reviews

Date of purchase: 09/21/2019

Mark

Feefo Verified

6 years ago

What Mark said about Explore:

Straightforward and professional as always

A great trip all round. Beautiful country, challenging (but achievable) cycling, great wine, good food, great company and very well led by Jakov and Zoran.

Product reviews

Date of purchase: 10/05/2019

Zoe

Feefo Verified

6 years ago

What Zoe said about Explore:

Good

Excellent guide in Emmanuelle. Good local guides whohave a good overview of both history & current history & past

Product reviews

Date of purchase: 10/05/2019

Trusted Customer

Feefo Verified

6 years ago

See above. Booking process was poor.

Admin at time of booking was not good. Although I had given the ref number for a friend to gain a discount this was not given. I was amazed not to receive an email confirming my booking. Any other...

Charlotte - Customer Relations

Explore

6 years ago

Hi, thank you for your comments however I'm sorry to hear this. Upon reviewing your booking, I believe the booking confirmation wasn't despatched to you as promptly as usual and this is due to the fact that the discount code does have to be administered by a separate team and this is turn slows the process down a little I am sorry if this was not clearly explained to you so that expectations were better managed. Upon querying this matter, I can see that my colleague ensured that this was then resent out to you and in regards to your payment receipt, its certainly extremely unusual for this to take so long to reach you, were truly sorry for this and this is certainly not the norm. Next time you call us, it may be worth ensuring with the team that your personal details and marketing preferences are all correctly set up, to minimise the risk of the same issues occurring in the future.

Product reviews

Date of purchase: 10/05/2019

Trusted Customer

Feefo Verified

6 years ago

Not sure that I had any contact with the Explore Customer Service Team, but booking was efficient & straightforward and the local staff in Sardinia were excellent.

Product reviews

Date of purchase: 09/28/2019

Paul

Feefo Verified

6 years ago

What Paul said about Explore:

This trip was a great experience. The only reason I have rated it four stars, instead of five, is that some of the local guided tours were a little long-winded and repetitive. Out of 12 of us, 5 felt...

Product reviews

Date of purchase: 09/28/2019

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Walking Romania - Transylvanian Alps Trek

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Grand Tour of Romania, Serbia & BulgariaMore reviews of this product (82)View product websiteEnjoyed the sites, though I thought we quickly went through Romania at the start. I wish I had seen more of the northern part of Romania. Liked Belgrade at night (atmosphere). Bucharest a bit...Read more

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Adventure Around The Baltic SeaMore reviews of this product (3)View product websiteThe secret Soviet bunker was a real highlight, as well as the tour around Karosta Prison. I also loved the sand dune walk on the Curonion Spit and the whole Berlin experience. Some of the guided city...Read more

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