How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Explore Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 8,177 reviews

Trusted Customer

Feefo Verified

6 years ago

Great experience in magnificent N. Macedonia.

Well planned itinerary with a good guide & driver.

Product reviews

Date of purchase: 09/29/2019

Peter

Feefo Verified

New York City

6 years ago

What Peter said about Explore:

Interesting and varied itinerary. But especially because of our spectacular trip leader, Miroslav Janotka. His knowledge of the geography, history, people, etc. of Slovenia really enhanced our...

Product reviews

Date of purchase: 09/29/2019

Trusted Customer

Feefo Verified

6 years ago

really good holiday

Great guide. Yes will recomend

Product reviews

Date of purchase: 10/06/2019

Trusted Customer

Feefo Verified

6 years ago

The highlights chosen were great. The safaris in Kruger were very special and our guides found us the big five each day. We saw whales at Hermanus which was magical. The beautiful scenery and...

Product reviews

Date of purchase: 09/22/2019

Trusted Customer

Feefo Verified

6 years ago

Most enjoyable

Very smooth trip accommodation was excellent in most places.

Product reviews

Date of purchase: 09/22/2019

Isobel

Feefo Verified

6 years ago

What Isobel said about Explore:

Always good!!

Always great trips, been travelling with Explore since 1994.

Product reviews

Date of purchase: 09/22/2019

Carolyn

Feefo Verified

6 years ago

What Carolyn said about Explore:

Excellent

Your agenda and leader

Product reviews

Date of purchase: 10/07/2019

Craig

Feefo Verified

6 years ago

What Craig said about Explore:

I had to chase to have my holiday confirmed as `I was a late booking

Product reviews

Date of purchase: 10/06/2019

William

Feefo Verified

6 years ago

What William said about Explore:

The booking process was easy enough, only negatives were that I did receive a lot of admin based emails which I haven't had with other travel companies. I feel that side of things could have been...

Charlotte - Customer Relations

Explore

6 years ago

Hi William, thanks for your comments however I am sorry to hear this. Upon reviewing your booking, I cannot see any pre tour correspondence that appears to be outside of the 'norm', however I'm keen to investigate further if you're able to kindly provide more context? Please do email cr@explore.co.uk and I'll be more than happy to review, as well as your comments regarding the walks descriptions.

Product reviews

Date of purchase: 10/06/2019

Paul

Feefo Verified

6 years ago

What Paul said about Explore:

very professional

In all my experiences with Explore, I have found professionalism and sensitivity to other cultures. I'm quite happy with this company and would recommend (have recommended) it to other people.

Product reviews

Date of purchase: 09/29/2019

Not received a review invite?

Family Botswana and Zimbabwe Safari Adventure

View all media (9280)

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Feefo Ecolabels

View 4 more badges

These badges verify that Explore’s environmental claims are clear and accurate, so you can be sure you’re shopping sustainably. Developed in partnership with Ethy.

See other badges

Why trust Feefo reviews?

Learn more about Feefo

Explore Reviews

Ancient MacedoniaMore reviews of this product (115)View product website

Alpine Lakes of SloveniaMore reviews of this product (91)View product website

Cycling in GeorgiaMore reviews of this product (33)View product websiteRoads very dangerous, truck drivers especially were ignorant about cyclists, actively driving them off the road.Also toxic exhaust fumes very unpleasant to cycle in. There seems to be no tradition...Read more

South Africa HighlightsMore reviews of this product (38)View product websiteSafaris and whale watching were excellent. Long distances we had to travel were inevitable but tiring. The wine was excellent and very reasonable, fish fresh and tasty.

Alpine Lakes of SloveniaMore reviews of this product (91)View product websiteLakes were spectacular as was the seaside

Discover GeorgiaMore reviews of this product (15)View product websiteToo many highlights to count!! Tbilisi itself-beautiful, quirky, and fascinating. The cave cities, especially Vardzia. The scenery is stunning and beautiful. The drive up over the mountains to...Read more

Rio to Lima ExplorerMore reviews of this product (2)View product websiteBolivia, salt flats, Inca trail

Walking in Portugal - Sintra and ArrabidaMore reviews of this product (4)View product website

Walking in Spain - Alicante MountainsMore reviews of this product (9)View product websiteThe location itself was excellent, with an excellent variety of walks (both visually and technically) which were very well led. Only issues for me was the price felt a bit steep for what we got, the...Read more

Walking in the AzoresMore reviews of this product (131)View product websiteThe Azores are truly beautiful. I loved the scenery and being out in nature there. I was fortunate also with a good group.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?