How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Explore Reviews

https://www.explore.co.uk

EXCEPTIONAL

The adventure travel experts

Service

4.8

Product

4.7

905

126

1,071

ratings over the past year

Displaying all 8,177 reviews

Trusted Customer

Feefo Verified

2 months ago

Always polite and helpful

They phone back quickly, which is much better than hanging on for ages

Date of purchase: 05/15/2026

Victoria

Feefo Verified

2 months ago

What Victoria said about Explore:

no, sorry. I did my review the very first day you asked me to. A message popped up confirming I had done and sent it. Since then, you bombard me with mails asking me for my review. IO have already...

Date of purchase: 05/18/2026

Trusted Customer

Feefo Verified

2 months ago

Friendly, efficient and kind as

The person who helped me remembered me from a previous booking. It is so nice to have that personal touch. I also know she is efficient and very kind and helpful.

Date of purchase: 05/11/2026

Trusted Customer

Feefo Verified

2 months ago

A very easy and pleasant experience

Mandy Groves was very efficient, polite, and friendly. Couldn’t ask for better service. She was also very helpful and patient with my numerous questions.

Date of purchase: 05/16/2026

Michael

Feefo Verified

GBR

2 months ago

What Michael said about Explore:

Great service

Very helpful and knowledgeable assistance was provided as always

Date of purchase: 05/11/2026

Trevor

Feefo Verified

GBR

2 months ago

What Trevor said about Explore:

Prompt, efficient and friendly service.

Very efficient and friendly service.

Date of purchase: 05/15/2026

Malcolm

Feefo Verified

GBR

2 months ago

What Malcolm said about Explore:

See above

Prompt responses plus quick and accurate personal service - both online and over the phone.

Date of purchase: 05/14/2026

Jane

Feefo Verified

GBR

2 months ago

What Jane said about Explore:

100% professional.

Sarah helped to coordinate the booking of 4 people, one of whom lives in Hong Kong, on a trip to Sri Lanka. She was wonderfully patient, and made helpful suggestions.

Date of purchase: 05/14/2026

Trusted Customer

Feefo Verified

2 months ago

Good so far

Very helpful and supportive. Able to answer questions verbally and on line. H&S officer answering my call due to other staff members on a training course were able to take infomation and the...

Date of purchase: 05/14/2026

Trusted Customer

Feefo Verified

2 months ago

Excellent, much better than on-line booking

Care taken in collecting information and really being treated like an individual with a special holiday booking. Also amount of detail given by the staff was very useful

Date of purchase: 05/08/2026

Not received a review invite?

Family Botswana and Zimbabwe Safari Adventure

View all media (9280)

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Feefo Ecolabels

View 4 more badges

These badges verify that Explore’s environmental claims are clear and accurate, so you can be sure you’re shopping sustainably. Developed in partnership with Ethy.

See other badges

Why trust Feefo reviews?

Learn more about Feefo