Hi Tessa,
Thank you for your feedback and we apologise for the issues you experienced with your installation. We’re normally known for our excellent communication, and we regret that we fell short on this occasion.
We have taken your comments on board and have passed them onto the coordination team. Your Account Manager will also be in touch shortly if you’d like to discuss this further to ensure you are now happy with the service that's being delivered.
Kind regards,
The Excell Team