Drove 5 miles from home to ETB at Ross-on-Wye to have front n/s tyre replaced due to uneven wear. NOTE: No vibration whatsoever from front during this journey.
Tyre replaced.
Immediately noticed...
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Trusted Customer
Feefo Verified
5 years ago
Excellent customer service. Open and honest engendering trust and confidence for the customer.
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GM
Gary Breeze-Mccullough
Feefo Verified
Kidderminster
5 years ago
What Gary Breeze-Mccullough said about ETB:
Outstanding
Pat & the team were outstanding nothing was to much for them excellent service
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TC
Trusted Customer
Feefo Verified
5 years ago
What Trusted Customer said about ETB:
Very good, and good money for value
Good money for value
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Trusted Customer
Feefo Verified
5 years ago
Fantastic service friendly staff very helpful polite and chatty
Everything about ETB was Excellent and I would definitely used them again. All staff was friendly and polite and very professional. Thank ETB in Barry branch in vale of glamorgan
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CS
Celia Sandyford-Sykes
Feefo Verified
Worcester
5 years ago
What Celia Sandyford-Sykes said about ETB:
Shoddy workmanship done without any care for a Jaguar.
Wrong size tyres ordered so as ETB did not have the right size only Mercedes equivalent were available for fitting next day. I also asked for the front nearside tyre pressure be checked as the sensor...
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John
ETB
5 years ago
We are sorry you had a poor experience. With respect to your ordered, this was placed by yourself, and we would be happy to advice on correct tyre fitments over the phone or in person prior to placing the order, but in this case, we could not know the wrong tyre had been ordered until the vehicle came in.The fitter replaced the valve cap with the one he originally removed; however, we are very happy change the valve caps free of charge if you would just like to pop in at your convenience. With regards to the tracking, we have a new state of the art tracking machine which grips the tyre not the wheel excepting the central hub which it grips with a thick rubber ring we therefore cannot understand why your trims would be damaged and again if you would care to return the vehicle for inspection and we find that we are at fault we will happily rectify.
John
ETB
5 years ago
Thank you for returning. We have examined the wheels and unfortunately the damage around the edge of the rims is from kerbing and normal wear & tear not from the tracking machine which does not come into contact with this area of the wheel.
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KS
Karisse Smaldon
Feefo Verified
5 years ago
What Karisse Smaldon said about ETB:
Polite, very good service, would definitely recommend and use again.
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VA
Vicky Aston
Feefo Verified
Evesham
5 years ago
What Vicky Aston said about ETB:
Excellent service as always. Thank You
New battery fitted and 2 new tyres, staff all excellent as always
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HE
Hedi
Feefo Verified
Cardiff
5 years ago
What Hedi said about ETB:
Quick fitted tyres and professionally done and excellent service.
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