How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Equine Essentials Direct Reviews | Customer Service Reviews for https://www.feefo.com/reviews/equine-essentials-direct | Feefo

TC

Trusted Customer

Feefo Verified

Lancashire

9 years ago

What Trusted Customer said about Equine Essentials Direct:

Excellent mail order service

Speedily despatched, well packaged and I love the product

Product reviews

Date of purchase: 08/22/2016

0

Trusted Customer

Feefo Verified

9 years ago

Bit slow on supply. Failed to attend to fault on goods received, seemed pretty disinterested in the problem.

The despatch of goods seemed slow but the price was good so we were ok about the delay. The delivery was scheduled for a certain date by the courier but the courier had to contact us to say they...

Product reviews

Laura

Equine Essentials Direct

9 years ago

Dear Clive

Many thanks for your feedback. Just a little to our defence on this. Our delivery is clearly stated as 3-5 working days on our website - your order was put in at 15:44 on Monday 15th August and signed for by you at 9:01 on Monday 22nd so this would be within our 3-5 working days as stated.

As for being disinterested re your fault this couldn't be further from the truth - we take customer service very seriously and absolutely were going to send you a pair of laces I appreciate that we could have been quicker in getting those to you but unfortunately, we were waiting for an order to come in from Ariat which they would have been with.

I'm glad that your issue has now been resolved, and hope you enjoy your boots.

Many thanks

Sales

Date of purchase: 08/15/2016

0

Trusted Customer

Feefo Verified

9 years ago

Good service would buy from them again

Product reviews

Date of purchase: 08/09/2016

0

TC

Trusted Customer

Feefo Verified

Herts

9 years ago

What Trusted Customer said about Equine Essentials Direct:

Prompt delivery, product was exactly as ordered, very efficient thank you

great

Product reviews

Date of purchase: 08/01/2016

0

Trusted Customer

Feefo Verified

9 years ago

Dreadful after care

Very good when purchasing but dreadful with after care. Have an issue with a product which I notified them about. They are ignoring me. Tried phoning during opening hours only to be met with a...

Laura

Equine Essentials Direct

9 years ago

Dear Kathy

We are not ignoring you - we have replied to your email advising that we are currently looking into it.

We take customer service very serious and I'm sorry you feel that we are ignoring you - we are a small company and try as hard as we can to work towards having happy customers. As we are a small company we cannot afford to have a customer service team just dedicated to answering the phone - and when we are busy in the shop it is not possible to answer the phone.

I hope this goes some way to explain why we may not have replied to you straight away and in light of this we have processed a refund and you can either keep the rug if you can put it to any sort of use or destroy it.

Many thanks

Sales team

Trusted Customer

9 years ago

Thank you. Apologies for complaining.

Product reviews

Date of purchase: 07/30/2016

0

TC

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about Equine Essentials Direct:

Services were excellent, and delivery spot on

Date of purchase: 08/06/2016

0

Trusted Customer

Feefo Verified

9 years ago

Fantastic service

As described on time would highly recommend

Product reviews

Date of purchase: 07/26/2016

0

TC

Trusted Customer

Feefo Verified

Gateshead

9 years ago

What Trusted Customer said about Equine Essentials Direct:

Excellent customer service

Product reviews

Date of purchase: 07/26/2016

0

TC

Trusted Customer

Feefo Verified

Nottingham

9 years ago

What Trusted Customer said about Equine Essentials Direct:

Speedy service!

The service was excellent, the goods arived when they said they would.

Product reviews

Date of purchase: 08/02/2016

0

TC

Trusted Customer

Feefo Verified

9 years ago

What Trusted Customer said about Equine Essentials Direct:

good

no probs thanks

Date of purchase: 07/26/2016

0

Equine Essentials Direct Reviews

Muck Boot Company Arctic AdventureMore reviews of this product (1)View product website

Ariat Ladies Extreme Lace Paddock BootMore reviews of this product (1)View product websiteBoots good but a lace broke immediately but replaced by Ariat within 1 day

Equine Essentials Combo Fly RugMore reviews of this product (16)View product websiteGood fit, reasonable quality mesh but Velcro fastener pulling off after 2 weeks wear.

LeMieux ProSport Dressage Square (D-Ring)More reviews of this product (1)View product websiteHigh quality dressage squares with good loops and girth securing options

Equine Essentials Zebra Fly RugMore reviews of this product (16)View product websiteBelly straps ripped after 2 afternoons of use.

Weatherbeeta Channel Quilt 210D Xtra LiteMore reviews of this product (1)View product websiteExcellent quality Lovely quality finish to the rug

Lincoln Superior Leather BalsamMore reviews of this product (1)View product websiteGreat for my leather three piece suite keeps it looking like new

John Whitaker Alex Saddle PadMore reviews of this product (1)View product websiteThe saddle pad i ordered is good quality, i used it for the first time yesterday. The fit is good and it looks great.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?