Had a challenge with delivery of goods, Hayley sorted everything very fast and a replacement was sent for the next day. Excellent customer service both at order point and when there was a challenge....
Ordered a saddle pad a few weeks ago. Got a confirmation email and the money was taken out of my bank account then heard nothing for weeks. Tried ringing the online team multiple times over a few...
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Date of purchase: 09/01/2017
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Trusted Customer
Feefo Verified
8 years ago
What Trusted Customer said about Equine Essentials Direct:
I had to wait 10 days, still my order was not received. I emailed, got an apology and was told it would be here monday 4th it was, but wring size. I was sent an 8.5 not a 3.5! Spec saver error i...
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Date of purchase: 09/05/2017
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Trusted Customer
Feefo Verified
8 years ago
Very bad service, delivery overdue and not even worthy of a reply to my email.
Product reviews
Date of purchase: 09/03/2017
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Trusted Customer
Feefo Verified
8 years ago
What Trusted Customer said about Equine Essentials Direct:
Absolutely shocking service I ordered shires overreach boots and received unbranded ones that were completely the wrong size they offered me a 30% refund and the response was that they just sent an...
Equine Essentials Direct is a specialist tack shop with both an e-commerce website and a land-based shop based in Buckinghamshire. The retailer sells horse and rider equipment, supplements, clothing, gifts, and accessories for dogs, cats and chickens.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Equine Essentials Direct is a specialist tack shop with both an e-commerce website and a land-based shop based in Buckinghamshire. The retailer sells horse and rider equipment, supplements, clothing, gifts, and accessories for dogs, cats and chickens.