How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Equine Essentials Direct Reviews | Customer Service Reviews for https://www.feefo.com/reviews/equine-essentials-direct | Feefo

Trusted Customer

Feefo Verified

7 years ago

Excellent service and products exactly as described

Excellent

Date of purchase: 08/31/2018

0

TC

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about Equine Essentials Direct:

Be careful

The purchase, payment and delivery you can't fault...however

Product reviews

Laura

Equine Essentials Direct

7 years ago

We understand that you feel that the boots were not a size 7, however, by your own admittance the boot box had 7 written on them the boots had 7 written on them. We can only do as much as send you a 7 when you order a 7.

We advised that if the boots were returned and infact were for some reason not coming up as they should that we would repay your postage. However, 3 people tried those same boots on who were all a size 7 and they fitted fine.

Also, we spoke with the manufacturer who advised that they have had no issues with the boot sizes, which had they had any issues at all we would have refunded you the return postage. After extensive investigation on the boots we found them to be a size 7 as per all of the other size 7's we have in stock.

We also do not advise people to send Royal Mail as it is costly if you had taken our recommendation as per our website returns policy and used myhermes.com it would have cost you around £5 and the courier would have collected from you.

Apologies that you will never use us again but had we found there to be an issue we would have without quibble refunded the postage.

TC

Trusted Customer

7 years ago

Laura, They are clearly not a size 7. I don't care how many people in your office tried them on. You did not inform me that I could have returned them using Hermes at the cost of £5. You need to work on your attitude too. Something I brought to your attention when we spoke on the phone. I have learnt a lesson not to purchase on line again. I will be making further investigations on how I can get my postage refunded.

Date of purchase: 08/26/2018

0

TC

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about Equine Essentials Direct:

Great boots!

Quick delivery of a quality product

Product reviews

Date of purchase: 08/25/2018

0

TC

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about Equine Essentials Direct:

Rapid delivery, product correct, great return service ( sadly )

Product reviews

Date of purchase: 08/16/2018

0

Trusted Customer

Feefo Verified

7 years ago

Poor customer service

Pretty poor. Goods not received, no one answers the phone or email. Still waiting for a reply as to where my order is, or a refund. Very unhappy.

Date of purchase: 08/23/2018

0

Trusted Customer

Feefo Verified

7 years ago

Would use again

Fast dispatch and great products

Date of purchase: 08/18/2018

0

TC

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about Equine Essentials Direct:

Brilliant product. Ordered on a bank holiday Monday, arrived on the Wednesday with free postage!! Can’t get service better that that!!!

Product reviews

Date of purchase: 08/18/2018

0

Trusted Customer

Feefo Verified

7 years ago

__

Date of purchase: 08/11/2018

0

Trusted Customer

Feefo Verified

7 years ago

Very happy

Great boots and a good delivery very happy, would buy from again with confidence.

Product reviews

Date of purchase: 08/11/2018

0

TC

Trusted Customer

Feefo Verified

7 years ago

What Trusted Customer said about Equine Essentials Direct:

Brilliant service!

Brilliant service! I ordered some boots and then found out my partner had also bought them for me - a qucik email got the order cancelled without any problem whatsoever! Definitely use their...

Equine Essentials Direct Reviews

Dublin River BootMore reviews of this product (6)View product websiteI take a size 6 however having purchased same style before I purchased a size 7 ..when they arrived I tried them on...too small ...clearly not a size 7. I had to pay £14 postage to return them. So...Read more

Just Togs Hampton Safety BootMore reviews of this product (4)View product websiteQuick and easy on a great website

Dunlop Acifort Heavy Duty WelliesMore reviews of this product (1)View product websiteThe sole is far too soft. It’s possible to twist the toe through 180 degrees, and offers very little footbed support. The wellie is meant to be a replacement for the Dunlop Suretread which I’ve used...Read more

Rhinegold Elite Vermont Boots - Wide LegMore reviews of this product (2)View product websiteLovely boots! Really comfy

Rhinegold Little Tots Jodhpur BootsMore reviews of this product (3)View product websiteExcellent products great prices easy to use site

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?