Dear customer,
Thank you for sharing your comments with us. We sincerely apologize for the lack of follow-up communication you experienced after our initial outreach. We understand how frustrating and disappointing this must have been, and we deeply regret that we did not meet your expectations. We strive to maintain a high level of professionalism in all our interactions, and we are sorry that we fell short in your case. The Consultant you referred to is no longer employed with our business, which has created the disruption in communications. We are committed to improving our processes to ensure that this does not happen again.
If you are still interested, we would love the opportunity to reconnect and discuss potential career opportunities with you. A member of our Leadership team will ensure that your experience is handled with the utmost care and attention. Thank you once again for bringing this to our attention. We appreciate your understanding and hope to have the chance to make things right.
