Brilliant service by phone, couldn't get internet site to link to basket.
electricradiatorsdirect.co.uk
Electric Radiators Direct
11 years ago
Thank you for your feedback, I will ensure we check the link. It sounds like you have got everything set up but if you need any assistance when you turn the heaters on for the winter please feel free to call our customer care team on 0330 300 4444.
Kind Regards
Paul Walker
Managing Director
Electric Radiators Direct.
Thank you for your feedback. Please let us know if you need any assistance with initial set up or installation.
Kind Regards
Paul Walker
Managing Director
Electric Radiators Direct.
Andrew is the star he was the reason I ended up bying the rads, he is a credit to the company I will have no problem in recommending your product to friends, family and work colleagues
electricradiatorsdirect.co.uk
Electric Radiators Direct
11 years ago
Thank you for your feedback on both the product and Andrew. It is always nice when I read these kind of comments as we genuinely work hard to try and give a great customer buying experience. I will thank Andrew personally for going up and beyond.
Kind Regards
Paul Walker
Managing Director
Electric Radiators Direct.
Thank you for your comments. Please let us know if we can be of any assistance in the future.
Kind Regards
Paul Walker
Managing Director
Electric Radiators Direct.
all the information you needed about the rc7w radiators was given over the telephone + two rc7w radiators were delivered the next day both arrived very well packaged thank you
electricradiatorsdirect.co.uk
Electric Radiators Direct
11 years ago
Thank you for your positive feedback. Please call our customer care team on 0330 300 4444 and they can talk you through the programming.
Kind Regards
Paul Walker
Managing Director
Electric Radiators Direct.
Thank you for your comments on the service we provided and the RC Wave radiator you purchased. Please contact us if we can be of assistance in the future.
Kind Regards
Paul Walker
Managing Director
Electric Radiators Direct.
delivered very quickly, packaging was damaged but radiator was not, which was good.
electricradiatorsdirect.co.uk
Electric Radiators Direct
11 years ago
Thank you for your comments. We do add extra packaging to all our deliveries to try to ensure the radiators themselves don't get damaged. When you get up and running please call our customer care team on 0330 300 4444 if you need assistance with anything at all.
Kind Regards
Paul Walker
Managing Director
Electric Radiators Direct.
Most companies we contacted before were really unknowledgable about these products and diet seem bothered. I had spoken with electric radiators direct and they helped me chose the radiators for us
electricradiatorsdirect.co.uk
Electric Radiators Direct
11 years ago
Thank you for your feedback. I am glad you enjoyed your purchase experience with us. Please let us know if we can be of any assistance in the future.
Kind Regards
Paul Walker
Managing Director
Electric Radiators Direct.
Thank you for your feedback on both the products and service we provided. Please let our customer care team know if you need any help or assistance in the future.
Kind Regards
Paul Walker
Managing Director
Electric Radiators Direct.
Actually the company were fine, but Parcelforce were terrible. The items did not turn up on the day due. It was very difficult to get to talk to anyone about it. When we did the promises phone back...
Read more
electricradiatorsdirect.co.uk
Electric Radiators Direct
11 years ago
My sincere apologies for the late delivery. At this time of the year Parcelforce are delivering thousands of parcels for us every month and get things right 99% of the time. Because of the size of some of the larger parcels we ship (some over 1.5m), the choice of couriers we can use is very limited. Can you please call me on 0330 300 4444 and I would be happy to discuss this with you personally. Once again I can only apologise for the late delivery and thank you for the comments on the service you received from us.
Kind Regards
Paul Walker
Managing Director
Electric Radiators Direct.
electricradiatorsdirect.co.uk
Electric Radiators Direct
11 years ago
Thank you for discussing the matter with me and sincere apologies for the late delivery. I will be taking this up with Parcelforce.
Kind Regards
Paul Walker
Managing Director
Electric Radiators Direct.
Trusted Customer
11 years ago
This company are professional and clearly concerned over the service they provide. My concerns over the delay due to the fault of Parcelforce was addressed and acted on. We would confidently recommend this company and use them again.
Electric Radiators Direct are one of the country's leading retailers of energy efficient designer electric radiators, electric heaters and electric central heating systems tailored to our customers individual requirements.
We are proud to be the UK's biggest supplier of Haverland radiators and are the sole distributor of the ultra slim and energy efficient RCWave range of electric radiators.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Electric Radiators Direct are one of the country's leading retailers of energy efficient designer electric radiators, electric heaters and electric central heating systems tailored to our customers individual requirements.
We are proud to be the UK's biggest supplier of Haverland radiators and are the sole distributor of the ultra slim and energy efficient RCWave range of electric radiators.