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Egypt Escapes Reviews | Customer Service Reviews for https://www.feefo.com/reviews/egypt-escapes | Feefo

Displaying all 1,084 reviews

Trusted Customer

Feefo Verified

6 years ago

Booking raised uncertainlty

After agreeing the holiday, they wanted to change the ship and the hotel to suit themselves and not me, but did change it to what i wanted

Date of purchase: 11/20/2019

Mr Malcolm Roberts

Feefo Verified

Redditch

6 years ago

What Mr Malcolm Roberts said about Egypt Escapes:

Replacement holiday found

Although I lost my first holiday due to the flights being with Thomas Cook another holiday was sorted for me to my satisfaction.

Date of purchase: 11/21/2019

Mr Barry Gardner

Feefo Verified

Wimbish

6 years ago

What Mr Barry Gardner said about Egypt Escapes:

Egypt Escapes are GOOD

very professional quick response to travel requirements and excellent service.

Product reviews

Date of purchase: 06/09/2019

Mrs Annette Spinks

Feefo Verified

6 years ago

What Mrs Annette Spinks said about Egypt Escapes:

BE wary of booking with these guys!

Booking fine. The holiday was cancelled and 3 months later i am still waiting for a refund.

Michael

Egypt Escapes

6 years ago

Thank you for taking the time to leave this feedback. We are obviously very sorry to to see that you are unsatisfied with our service. Having investigated your booking we note that your holiday was cancelled due to the demise of Thomas Cook Airlines UK Ltd, who entered into administration on the 23rd September 2019. ATOL opened the claims process on the 7th October 2019 and we are currently awaiting notice of refunds. As soon as we are notified that your claim is settled and we recover your funds this will be refunded without delay. We are currently at 52 days (as of 28th November 2019) since your claim was submitted, someway off three months. Of course we appreciate the frustration and inconvenience of the Thomas Cook Failure, but please rest assured your funds are secure, you will receive a full refund, but we kindly ask for your patience at this very difficult time. Thank you once again.

Date of purchase: 09/15/2019

Mrs Lesley Cunningham

Feefo Verified

6 years ago

What Mrs Lesley Cunningham said about Egypt Escapes:

excellent booking experience

the gentleman who i chatted to, was brilliant, we started out on live chat and finished with him calling me to go through finer details... he could not help enough, and even though your advert was...

Date of purchase: 10/03/2019

Trusted Customer

Feefo Verified

6 years ago

Great service finding what I wanted for the right price

Date of purchase: 10/08/2019

Trusted Customer

Feefo Verified

7 years ago

Great service tailored to my holiday requirements

Michael found exactly the combination of cruise and stay that I wanted with good flight times

Product reviews

Date of purchase: 04/01/2019

Mr Elwyn Evans

Feefo Verified

Kidwelli

6 years ago

What Mr Elwyn Evans said about Egypt Escapes:

Excellent Company!

The explanation of every detail was clearly explained and all my questions were satisfied. I felt under no pressure at all to buy or to book immediately as i needed to discuss my findings with my...

Date of purchase: 09/18/2019

Mrs Neeta Mavani

Feefo Verified

6 years ago

What Mrs Neeta Mavani said about Egypt Escapes:

Will definitely use them again

Very prompt and efficient service regarding phone calls and bookings

Date of purchase: 09/22/2019

Miss Susan Adams

Feefo Verified

Liverpool

6 years ago

What Miss Susan Adams said about Egypt Escapes:

Good staff, working in difficult situation.

Having lost my Thomas Cook holiday I wanted something similar. Your company was helpful, although it took a many phone calls and promises of call backs over two days. I discovered eventually that...

Date of purchase: 09/24/2019