What Amanda Bennett-Davies said about Eden Ashram:
Good service , didn’t advise about order until asked. But arrived packaged in about 10 days lovely quality tops **
Product reviews
Date of purchase: 01/18/2024
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Trusted Customer
2 years ago
Good quality well made
Date of purchase: 01/16/2024
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Roberta McKean Cowdin
2 years ago
What Roberta McKean Cowdin said about Eden Ashram:
Still have not received shirt.
Customer Service Team
Eden Ashram
2 years ago
Hey Roberta. Thanks for your review! We're sorry to see you have rated our service as 3 stars. This isn't what we want as we always aim to provide a 5-star service to our customers.
To clarify your order and delivery expectation I can see you placed your order on Sunday 14th January. As you will know from our website we make all items to order (this is to be the most eco-friendly fashion business we can be with almost zero waste or overproduction) and we make clear on our site that we usually dispatch items within 5 working days of an order being placed with us. Transit times to the U.S is usually between 7-10 working days so your expected arrival date (presuming everything goes to plan) would be 5th February. This is why as at the time of your 3-star review on the 28th January you don't have your item yet, as it's not due yet. Now, I can see our team actually dispatched your order within 1 working day (which is pretty fast even for a business that doesn't make items to order) and then we dispatched your item via USPS. I can see from tracking that your item is currently at a USPS facility in Bloomington, CA and therefore I would imagine it will be with you today or tomorrow. This would actually therefore be a week early from your original delivery expectation.
Normally, when we exceed expectations we usually get 5-star reviews from customers, so I am sorry this was not the case for you. I'm not sure how or what we could do better or quicker for you on this order or how I report this feedback to the team who worked so hard to get this out quickly for you but there we go.
I'm sorry you feel we let you down.
Shipment took a while (pre Xmas)
I think I should have ordered a medium as large was too big. I took it to India with me for a month. I am still away.
Lovely design.
The cosy inlay is bobbly & is...
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Product reviews
Date of purchase: 11/24/2023
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Diane
Reading
2 years ago
What Diane said about Eden Ashram:
Good quick service. Bought for my daughter who’s a yoga teacher. She’s very happy with material and fit
Eden Ashram does fashion differently. We produce premium, sustainable, ethically made clothing that look and feel amazing. Eco-friendly packaging & carbon neutral deliveries as standard.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Eden Ashram does fashion differently. We produce premium, sustainable, ethically made clothing that look and feel amazing. Eco-friendly packaging & carbon neutral deliveries as standard.
