I absolutely love my t shirts and received excellent customer service. I will most definitely be purchasing again from Eden Ashram. Thank you I am over the moon.
Date of purchase: 08/10/2023
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Trusted Customer
2 years ago
Top was not a great fit and unlikely to wear it out as not very flattering. Also a strange smell from it. Not the easiest to get a refund or send back so it will be used as a pyjama top.
You could improve your return information. I have submitted a wish to return a t-shirt, wich is the wrong size.
I was told that i would get a link to a return adress in a e-mail - i never got that....
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Customer Service Team
Eden Ashram
2 years ago
Hi, there Jens. Thanks for your feedback. We're sorry to hear you are not happy with our returns system. I can see you made a return request on August 17th at 3.16pm and this was approved within 7 mins of that request and an email with all the returns information was sent to the email you provided. I can see you use a Gmail address and this is well known to quarantine or mark as SPAM legitimate emails. We would ask you to check your SPAM/JUNK folder within Gmail and you will find our communication to you. We make the process of returning items to us easy and customers can process returns with a few clicks on our site. It's not in our interest to make things difficult or to delay communication. Let us know how you get on. Regards Lou Lou
Eden Ashram does fashion differently. We produce premium, sustainable, ethically made clothing that look and feel amazing. Eco-friendly packaging & carbon neutral deliveries as standard.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Eden Ashram does fashion differently. We produce premium, sustainable, ethically made clothing that look and feel amazing. Eco-friendly packaging & carbon neutral deliveries as standard.
