Check the course duration, as I was advised of three different durations / times on 3 different comms.
(the actual trainer was great)
Marketing
Easybook Training
4 months ago
Thank you for your feedback. We’re really pleased to hear that you found the trainer great on the day.
We’re sorry for the confusion around the course timings. We’ve reviewed communications and the course was listed correctly on our website and in the joining instructions as running from 9:30am to 12:30pm. Unfortunately, the workbook you received from the centre included incorrect times of 10:00am to 4:30pm. We appreciate you bringing this to our attention, and will ensure all materials are aligned going forward to avoid any mixed messages.
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Hamid
Feefo Verified
GBR
5 months ago
What Hamid said about Easybook Training:
Excellent service and support
Excellent Service and Support
I had a very positive experience with Easy Book Training while completing my IPAF 3A and 3B training.
There was a delay in receiving my certificate due to an issue from...
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Marketing
Easybook Training
5 months ago
Good Morning Hamid,
Thank you for your feedback regarding the excellent service you received from our customer service team.
As we work in partnership with training centres across the UK, resit fees are determined by the individual training provider. Easybook Training offers these resits at the same rate charged directly by the centre.
Following the initial course you attended, you unfortunately did not pass the 3A element due to issues relating to the safe operation and observation of the machine. As a result, it was necessary for you to reattend and complete the practical element during a live course. The training centre kindly offered this at a discounted rate of £175 + VAT.
Thank you for choosing Easybook Training for your training needs. We are pleased to confirm that you have now successfully passed the training course, and your certificate will be emailed to you shortly.
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Dominic
Feefo Verified
GBR
4 months ago
What Dominic said about Easybook Training:
pleased with their service
I am not saying that they are perfect but on the rear occasion they make a mistake they are quick to act and when we make a mistake they spot it and resolve it quickly.
Marketing
Easybook Training
4 months ago
Thank you so much for your thoughtful feedback. We really appreciate you recognising the effort we put into getting things right. While mistakes can happen, we’re committed to acting quickly, communicating clearly, and resolving any issues as smoothly as possible. It’s great to know that this approach makes a difference. We value your business and look forward to continuing to support you.
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Richard
Feefo Verified
GBR
5 months ago
What Richard said about Easybook Training:
Great service start to finish
Excellent service from start to finish. I was having issues booking on-line so Easybook helped me over the phone, getting the training provider to hold a place on the course for me while I sorted an...
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Marketing
Easybook Training
5 months ago
Thank you Richard! We're really glad we could help get everything sorted over the phone and secure your place on the course. We look forward to supporting you again in the future.
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emma
Feefo Verified
5 months ago
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Trusted Customer
Feefo Verified
5 months ago
Brilliant teacher, would highly recommend.
Marketing
Easybook Training
5 months ago
Thank you! We are glad you enjoyed your booking & training experience.
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JO
Jo
Feefo Verified
GBR
5 months ago
What Jo said about Easybook Training:
Easybook - Highly Recommended
Easybook go above and beyond in every aspect of the service they deliver. Communication is always prompt and helpful, and nothing ever feels like too much trouble. Always a first-class service....
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Marketing
Easybook Training
5 months ago
Thank you so much for your wonderful review! We’re truly delighted to hear that our service continues to exceed your expectations.
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Amanda
Feefo Verified
GBR
5 months ago
What Amanda said about Easybook Training:
Really is Easy to Book!
Easybook really is Easy to Book! Huge range of courses, makes my job much easier. Staff are all very helpful if i need advice or a query about anything, i use Easybook Training for most of our...
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Marketing
Easybook Training
5 months ago
Thank you so much for your wonderful review! We're delighted to hear that Easybook Training helps make your job easier and that our wide range of courses meets your needs.
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Hayley
Feefo Verified
GBR
6 months ago
What Hayley said about Easybook Training:
Living Up to Their Name: Easy to Work With!
I have been working with Luke and the team at EasyBook for some time now, and they are our preferred provider for the majority of our training requirements. This is for several reasons, including the...
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Marketing
Easybook Training
6 months ago
Thanks for taking the time to leave us such a great review, Hayley! We are always here to help with the weird & wonderful course enquiries!
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Trusted Customer
Feefo Verified
6 months ago
Brilliant Course Presenter with good communication and interactions
It was really easy to book my SMSTS course and the correspondence throughout was good.
Jack our tutor was very knowledgeable and presented the course in an excellent manner.
Marketing
Easybook Training
6 months ago
Thank you! We are glad you had an excellent booking & training experience!
Easybook Training work in partnership with hundreds of accredited training centres to provide you with the details of thousands of safety courses all over the UK at the click of a button, helping you find the right course, in the right location, at the right time. As a family-run business we are proud to provide a professional service, with a personal touch.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Easybook Training work in partnership with hundreds of accredited training centres to provide you with the details of thousands of safety courses all over the UK at the click of a button, helping you find the right course, in the right location, at the right time. As a family-run business we are proud to provide a professional service, with a personal touch.