little more enthusiastic welcome would be better - esp as I am an older person & not hired a car before. the handover was not a good experience as there was no closure - just ok - no enthusiasm &...
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Ellena van Tonder
Drive South Africa
9 years ago
We've passed on your feedback to the General Manager of Bidvest Car Rental, Lanseria Branch. They always welcome constructive feedback in order to improve or correct service levels where necessary.
I really received great service from Randy. She was very helpful and patient! Thanks Randy!! On the other hand, I think it is ridiculous to take (hold) R10500 on a credit card and then say pay...
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Ellena van Tonder
Drive South Africa
9 years ago
Thank you very much for the feedback. The additional cost to upgrade from Standard Cover to Executive Cover (in this instance at the cost of R140) is not just to reduce the amount held on your credit card. If the booking was made on Standard Cover you, the renter would have been liable for R 7,500.00 in case of damage to the vehicle, an accident or theft. This amount is called the Insurance Excess or Liability amount. The additional amount you paid was to reduce the liability amount that you would have been liable for from R 7,500.00 to Zero – similar to buying an insurance policy. We apologise that this was not communicated to you clearly, and that the impression was that you would only pay a lesser “deposit”.Kind regards The Drive South Africa Team
Product reviews
Date of purchase: 12/01/2016
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Trusted Customer
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johannesburg
9 years ago
What Trusted Customer said about Drive South Africa:
Picked up in central Cape Town and had the car for a week with no problems. I'd use them again.
One thing to note. Although I booked through Drive SA the actual car rental firm (First in my case)...
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Product reviews
Date of purchase: 11/23/2016
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Trusted Customer
Feefo Verified
9 years ago
What Trusted Customer said about Drive South Africa:
For the moment of handover the car was not ready although we arrived later than planned. Spare tyres were not in place. Mechanism of spare tyre fitting did not work. Gas burner did not work. Locks...
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Ellena van Tonder
Drive South Africa
9 years ago
Thank you very much for the valuable feedback. We have passed the comments on to Britz who will use your comments to improve service levels and checks on cars.
Drive South Africa car hire is your complete online motor vehicle resource supplying a wide range of car rental, 4x4 hire, Africa camper rental, chauffeur and transfer services and self-drive tours across Southern Africa.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Drive South Africa car hire is your complete online motor vehicle resource supplying a wide range of car rental, 4x4 hire, Africa camper rental, chauffeur and transfer services and self-drive tours across Southern Africa.
