The back door of our Toyota Hilux bakkie couldn’t be locked. We needed a diesel 4x4 for our trip. This turned out to be difficult, but we were offered a Ford Ranger after one hour. The lady from the...
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feefo@drivesouthafrica.co.za
Drive South Africa
8 years ago
Thank you
We're happy to hear that you are pleased with our services. Apologies for any delays you may have experienced. We wish you well over the holiday season.
The Drive SA team.
Date of purchase: 12/12/2017
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Trusted Customer
Feefo Verified
Cape Town
8 years ago
What Trusted Customer said about Drive South Africa:
Sehr gute persönliche Betreuung durch Elzanne Louw
Date of purchase: 12/11/2017
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Trusted Customer
Feefo Verified
8 years ago
What Trusted Customer said about Drive South Africa:
Thank you for your customer service
I received the car that I`ve requested on time
I will recommend you guys to my family, friends and colleagues
Kind Regards
Xolani
Product reviews
Date of purchase: 12/11/2017
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Trusted Customer
Feefo Verified
8 years ago
What Trusted Customer said about Drive South Africa:
Terrible.
The payment was accepted imediately but no voucher sent. When I landed I had to go to every rental company at the airport to figure out which one had my car and my money. It took over an...
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Elzanne
Drive South Africa
8 years ago
We have retrieved the correspondence of your booking and can confirm that we received your payment confirmation at 11h42 on the 1st of December 2017. Your consultant booked your vehicle accordingly and the confirmation was sent to yourselves and the Supplier at 12h02 on the same day.
We pride ourselves on our 2 hour turnaround time and I am very pleased that our Consultant went beyond that to confirm the booking to you within 20 minutes.
This confirmation email included your voucher as well as the Supplier details and contact numbers. Unfortunately we received no queries prior to your second request on the 3rd of December and had no way of knowing that you had not received your confirmation as the email delivery showed no errors on our side.
If I could suggest that you possibly check your account settings - the email may have bounced through to your Spam folder.
With regards to the rates in question: We deal with a variety of the leading Car Rental agencies and our rates are not purely based on the cheapest rates, but also on the Best Packages we can offer our clients with regards to the Waivers as well as mileage included.
We thank you for taking the time to supply us with your feedback and hope to have cleared up any confusion with regards to your booking.
Kind Regards
The Drive South Africa Team
Product reviews
Elzanne
Drive South Africa
8 years ago
Our Customer Care division has been in contact regarding the booking confirmation that was not received. We can confirm that the voucher and booking confirmation was sent within 20 minutes of payment being received and that the problem seems to have been with the retrieval of the recipients email.
We apologise for any inconveniences experienced and urge our clients to make contact with us if they have any queries as our friendly consultants are always ready to assist.
Kind Regards
The Drive South Africa Team
Date of purchase: 12/06/2017
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Trusted Customer
Feefo Verified
Durban
8 years ago
What Trusted Customer said about Drive South Africa:
Quick response to online booking and painless extension
Drive South Africa car hire is your complete online motor vehicle resource supplying a wide range of car rental, 4x4 hire, Africa camper rental, chauffeur and transfer services and self-drive tours across Southern Africa.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Drive South Africa car hire is your complete online motor vehicle resource supplying a wide range of car rental, 4x4 hire, Africa camper rental, chauffeur and transfer services and self-drive tours across Southern Africa.
