the booking service was great just that the Bidvest company the always not give what I have asked for , I always get the car I didn't ask for
Elzanne
Drive South Africa
8 years ago
Thank you for the positive feedback.
Please be advised that we do not guarantee specific vehicles with any of our Car Rental Suppliers, only vehicle groups as the vehicles are subject to availability at the time of collection.
A scratch on the car was not noted on the initial form, even though it was marked with yellow chalk. I took a picture of it at the time we received the car. There was no-one around at the time of...
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Elzanne
Drive South Africa
8 years ago
We would like to extend our apologies for the inconveniences caused and for the time delay upon the return.
We have contacted the Supplier with regards to the scratch on the vehicle and can confirm that you will not be held liable as this was indeed noted as previous damages on their side.
Kind Regards
The Drive South Africa Team
Date of purchase: 01/05/2018
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Trusted Customer
Feefo Verified
8 years ago
What Trusted Customer said about Drive South Africa:
I have used Drive South Africa on half a dozen occasions now for my car hire needs. Elizma is incredibly efficient and offers me exactly what I need. I can thoroughly recommend...
feefo@drivesouthafrica.co.za
Drive South Africa
8 years ago
Thank you! We're glad to hear that you are pleased with our services. The Drive SA team.
Product reviews
feefo@drivesouthafrica.co.za
Drive South Africa
8 years ago
Thank you! We're glad to hear that you are pleased with our services. The Drive SA team.
Date of purchase: 01/03/2018
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Trusted Customer
Feefo Verified
Aliwal North
8 years ago
What Trusted Customer said about Drive South Africa:
I left my adidas track top in the car I hired I did not get it back, now I left my wife gospel CD am not sure if I will get it. Please guys return our goods if we forget in your cars. I you find them...
I've been a loyal client of DriveSA and service has always been top-notch & easy through out. However with this particular booking it was messy from the get-go! I was quoted an amount of R2970 -...
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Elzanne
Drive South Africa
8 years ago
Thank you very much for supplying us with such detailed feedback.
I have pulled the history report and can confirm that you sent a request for the extension on the 21st of December 2017 @ 16h32. On the 22nd of December 2017 your consultant did send you an extension link at 14h29. I am not sure as to why you did not receive it as it was delivered from our side but I would suggest checking your Spam folder as it could have been moved there.On the 24th of December you sent a follow up email for the extension.
It is our policy and also noted to all our clients on their confirmations that extensions are only actioned during business hours (08h30 – 17h00 Monday to Friday, excluding public holidays) which is why Tarryn was hesitant to assist you on the 24th of December.
It is the responsibility of the Renter to ensure the extensions are made on time and as you did your part and followed up with a phone call, I will definitely take this up with the team.
To further explain with regards to the rates. It seems your enquiry came through as the new rates switched over. We are an online booking Agent and do not have set rates that we issue our clients. Our rates are fluid and change daily depending on the yield/occupancy of the Suppliers. December is Peak period for rentals and the vehicles are in very high demand.
Unfortunately we have no influence over these rates and can only negotiate the best rates offered to us at the specified times.
Please accept my apologies for your experience not being up to standard and I trust it will not stop you from making future bookings with us.
Kind Regards
The Drive South Africa Team
Date of purchase: 12/28/2017
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Trusted Customer
Feefo Verified
8 years ago
What Trusted Customer said about Drive South Africa:
My agent that handled my query was very professional and quick. Her name is Elizma Sehas. So far I am very happy with Drive South Africa :)
Best regards,
Wayne
feefo@drivesouthafrica.co.za
Drive South Africa
8 years ago
Thank you! We're glad to hear that you are pleased with our services. The Drive SA team.
Drive South Africa car hire is your complete online motor vehicle resource supplying a wide range of car rental, 4x4 hire, Africa camper rental, chauffeur and transfer services and self-drive tours across Southern Africa.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Drive South Africa car hire is your complete online motor vehicle resource supplying a wide range of car rental, 4x4 hire, Africa camper rental, chauffeur and transfer services and self-drive tours across Southern Africa.
