OK
Picked up a crack on the windscreen after week 1 and had some trouble getting through to the Budget Assistance line. Lady in Centurion branch was very good though and organised replacement which I...
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Asanda
Drive South Africa
10 years ago
Oh thank you for your feedback. We appreciate it and we apologise for the inconvenience the windscreen might have caused.
Have a nice day.
Asanda,
Drive South Africa
I was unaware you were the "middle man" for the car rental- a bit of a waste- of money
Drive South Africa
Drive South Africa
11 years ago
Thank you very much for providing us with this valuable feedback. We are truly sorry for your negative experience when booking via Drive South Africa.
As a car rental booking agent, we have tremendous buying power making the rates that we offer for rentals with our suppliers lower than the rates that you would receive when reserving with them directly.
While we endeavour to set up our emails for safe delivery, we cannot ensure that our emails are delivered to your inbox - which unfortunately happened in this case. Following your feedback, our IT Team has made amendments to our e-mail processing server in our efforts to totally eradicate these instances.
Once again our sincere apologies for the inconvenience caused.
Kind regards
The Drive South Africa Team
Date of purchase: 09/18/2014
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Trusted Customer
Feefo Verified
11 years ago
Very impressed. Pricing better than Budget itself.
Asanda
Drive South Africa
10 years ago
Oh wow. We are glad you are happy with our pricing strategy. Have a nice day.
Asanda,
Drive South Africa
The car was fine however the experience with AVIS was not. I have sent Drive SA a mail in this regard.
Drive South Africa
Drive South Africa
11 years ago
Thank you very much for the detailed e-mail feedback received. We will work closely with Avis Safari Rental in order to continuously improve operations and to avoid the reoccurance of a service delivery failure.
We will ensure that Avis Safari Rental contacts you to resolve the issues raised in your correspondence.
Kind regards
Ellena
Date of purchase: 07/02/2014
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Trusted Customer
Feefo Verified
11 years ago
Very efficient and accurate info provided
Date of purchase: 04/03/2014
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Trusted Customer
Feefo Verified
11 years ago
You are efficient.
Asanda
Drive South Africa
10 years ago
We thank you and we are so glad that you have given us feedback on your experience with us.
Asanda,
Drive South Africa
the person wasn't in the office when I came, at the agreed time to fetch the car and I had to go there a second time, but she was friendly when she was there.
Asanda
Drive South Africa
10 years ago
Thank you for taking time to give us your feedback. We truly appreciate it.
Asanda,
Drive South Africa
poor service once you have paid there is no recourse or interest from the company to know about your experience and service you have received from the agents they work with
Trusted Customer
11 years ago
Typical company expecting profits with poor service
Drive South Africa
Drive South Africa
11 years ago
Thank you very much for taking the time to provide us with feedback regarding your rental experience with our supplier.
We will ensure to pass on your comments to the Branch Manager. We take note that they need to improve their invoicing system to ensure efficient communication regarding billing for extra’s like fuel, etc.
We hope to be of service to you again in the near future.
Date of purchase: 10/02/2014
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Trusted Customer
Feefo Verified
11 years ago
Service was quick and efficient.
Asanda
Drive South Africa
10 years ago
Hi
Thank you for your positive feedback. Enjoy your day.
Asanda,
Drive South Africa
Drive South Africa car hire is your complete online motor vehicle resource supplying a wide range of car rental, 4x4 hire, Africa camper rental, chauffeur and transfer services and self-drive tours across Southern Africa.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Drive South Africa car hire is your complete online motor vehicle resource supplying a wide range of car rental, 4x4 hire, Africa camper rental, chauffeur and transfer services and self-drive tours across Southern Africa.
