Clear effective communication. However occasionally slow at responding due to waiting on others.
Property as described but dirty, needed a good thorough clean throughout rather than just the...
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Sarah Gare
Dragonfly Lettings
4 years ago
We are saddened to read your review and hear that you felt the property did not meet your expectations. We strive to offer the highest levels of customer service and always aim to manage our clients expectations in the best way possible. I understand a member of our team has been in touch with you recently to resolve these issues. Had we been made aware of your expectations when viewing the property we could have taken further action to ensure all parties were happy. We have put in place additional steps going forwards that will ensure we are completely aware of our clients expectations in regards to cleaning and appreciate you taking the time to raise this with us. We are very pleased you are still happy to recommend Dragonfly Lettings, it is much appreciated.
MV
Mr Vaughan
4 years ago
I'm sorry but is it really too much to expect a property to be clean without having to state it beforehand? I feel this is rather lame and is quantifying an apology blaming me for this all.
Not the response I find helpful at all.
MV
Mr Vaughan
4 years ago
Plus you were made aware on viewing. So consequently I have adjusted my rating based upon your clear lack of genuine remorse.
Sarah Gare
Dragonfly Lettings
4 years ago
We are sorry to read your further feedback and that our response has not been read in the manner intended. We have taken every action to ensure the points raised in your review are rectified promptly for you and for future tenants. We are saddened that you feel the need to reduce our star rating as we are making every effort to resolve the situation. I believe you are already in contact with our team who will be responding to you directly.
Both Joel and Becky were super friendly and helpful with sorting out everything for my move. Quick to respond to any messages, and an all round good service. Thanks guys!
Sarah Gare
Dragonfly Lettings
4 years ago
Thank you for your lovely 5 star review, it is much appreciated. We will pass your feedback on to the team who will be so pleased you've been happy with their service.
Dragonfly lettings in Cringleford have been a delight to deal with, Very helpful! As a landlord I just wanted someone to take the stress of managing my property, I couldn’t ask for anything better,...
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Sarah Gare
Dragonfly Lettings
4 years ago
Thank you for your 5 star review and your lovely comments, it's much appreciated by the whole team.
Dragonfly lettings have sourced new tenants for my property. The service was efficient, friendly and throughout I was kept informed as the process progressed and I am happy to recommend them
Sarah Gare
Dragonfly Lettings
4 years ago
Thank you for your lovely 5 star review and recommendation, it is much appreciated.
Professional, friendly, very helpful, supportive and understanding
Very professional and helpful throughout, from the moment I visited the office, to the viewing and through to moving into the property. I have no hesitation in recommending Dragonfly lettings, Joel,...
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Sarah
Dragonfly Lettings
4 years ago
Thank you for such a lovely 5 star review, it is much appreciated! The team will be so pleased to read your kind comments.
With this being the first time I’ve moved out on my own I didn’t know what to expect. But Joel and Becky have made the experience very pleasant and easy with no stress. They walked me thought it step...
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Sarah
Dragonfly Lettings
4 years ago
Thank you for your wonderful 5 star review, it's much appreciated. We are so pleased that we could make your move stress free. The team will be delighted to hear your comments.
I met Joel at the house so he knew fall well what it would it look like. After that I was in communications with Becky and she is very concise and helpful throughout the whole process. What was...
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Sarah
Dragonfly Lettings
4 years ago
We are saddened to read your review and sorry that you feel we have let you down. We strive to offer the highest levels of customer service and always aim to manage our clients expectations in the best way possible. I understand Joel has been in touch with you recently to resolve your grievance. We had inspected the property upon viewing with you and no concerns were raised regarding the property being professionally cleaned before moving in. Had we been made aware of your expectations when viewing or accepting the property we could have taken further action to ensure the property met your standards and that all parties were happy. We have put in place additional steps going forwards that will ensure we are completely aware of our clients expectations in regards to cleaning and appreciate you taking the time to raise this with us.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
