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Dobies Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 9,775 reviews

Trusted Customer

Feefo Verified

4 years ago

Recommended

Great service. Kept informed of delivery etc. would certainly buy from Dobbies again

Megan

Dobies

4 years ago

Wonderful to hear, thank you ever so much for taking the time to share this with us. We are so pleased to hear you are happy with the service and products received and we look forward to hearing from you again soon.

Carol F Grant

Feefo Verified

Highland

4 years ago

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What Carol F Grant said about Dobies:

Note on packaging states 2 day / 48 hour delivery. The package arrived 8 days after the stated date. Some of the roots were broken/damaged in transit.

Amy

Dobies

4 years ago

Thank you for your review. We can see that your label was created on 14/12/21 but your order was not despatched until 20/12/21 and we apologise for any confusion that this may have caused. We hope that your tubers have now recovered from their time in transit however if you do have concerns with an order received you can contact our Customer Service Team direct who can resolve any issues for you. Kind Regards, Dobies

J Griffith

Feefo Verified

4 years ago

What J Griffith said about Dobies:

Christmas post unfortunately but tubers seem ok

Megan

Dobies

4 years ago

We apologise your order was affected by the festive rush, we are pleased to hear you are happy with the item itself.

Marion Wilshaw

Feefo Verified

4 years ago

What Marion Wilshaw said about Dobies:

Very satisfied with items but not happy with the Post Office delivery

Unfortunately these arrived on Xmas Eve and were left outside by my front door. Luckily the plants were still in good order. I have been tracking tbe bluebells, these were handed to The Post Offce on...

Megan

Dobies

4 years ago

Thank you for taking the time to share your review, we are so pleased to hear you are happy with the plants you have received. We are ever so sorry to hear the Bluebells have not yet arrived, sadly this item appears to have been lost in the Royal Mail system. We would love to dispatch a replacement but regrettably this item is now out of stock so we have processed a refund straight away, we apologise for any inconvenience caused.

Bryan Pusey

Feefo Verified

4 years ago

What Bryan Pusey said about Dobies:

Service as you’d wish

Service you would expect

Megan

Dobies

4 years ago

Thank you for taking the time to leave your review. Your feedback is appreciated.

Trusted Customer

Feefo Verified

4 years ago

Refund took forever

After phone call before purchase I received not what I expected finally got agreed on free postage to return waited over 3 weeks for refund

Amy

Dobies

4 years ago

Thank you for your review. We apologise that your refund took longer than expected. Once we were aware that the item had been returned we initiated the refund and we can only apologise for any delay in relation to this. Kind Regards, Dobies

Peter Wedlock

Feefo Verified

4 years ago

What Peter Wedlock said about Dobies:

Flowering to come

Great product and great delivery as usual

Megan

Dobies

4 years ago

Thank you for your 5 star review, we are so pleased to hear the item arrived in the promised time.

Gary Peacock

Feefo Verified

4 years ago

What Gary Peacock said about Dobies:

Good customer support, took a while for rootstock to arrive due to weather

An update re orders delay instead of me phoning would have been good

Megan

Dobies

4 years ago

Thank you for taking the time to leave your review. Your feedback is appreciated and we will take your comments on board.

Gary Peacock

4 years ago

An apology would have been good not we will take on board comment

Megan

Dobies

4 years ago

We apologise for any inconvenience caused and will strive to improve our service going forward.

Trusted Customer

Feefo Verified

4 years ago

Inconsiderate.

Product came late and in awful condition, customer service never replied once asking for pictures after I had already sent and then never replied after I re-sent them.

Megan

Dobies

4 years ago

Thank you for your feedback, we are ever so sorry to hear your comments. We apologise if you have not received a response to your email this certainly does not sound like the standard of service we strive to provide. We have contacted you directly to see if we can resolve this as swiftly as possible.

David James

Feefo Verified

4 years ago

What David James said about Dobies:

Problem sorted quickly

I had a concern with a Holly tree and they sorted it out immediately. None of us can get everything right the first time - it is what we do to correct things that is important!. They did, Thanks!

Megan

Dobies

4 years ago

Thank you so much for taking the time to share your wonderful review, we are so pleased to hear the initial issue was resolved quickly by a member of our team.

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