Loved the attention that was catered to me, in form of helping me choose the best medical aid option for my needs
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Trusted Customer
Feefo Verified
2 years ago
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Trusted Customer
Feefo Verified
2 years ago
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Trusted Customer
Feefo Verified
2 years ago
I was put through to 5 people before my query was sorted
Sbonelo Ngidi
Discovery
2 years ago
Hi Prabavathy,
We apologise for any inconvenience caused by this matter.
This falls short of the high level of service we aim to provide our valued members.
We will be in touch with you to address your concerns
Sbonelo Ngidi
Discovery
2 years ago
Hi Prabavathy, trust you're well. We tried calling you on the number we have on record. however, were unsuccessful. We'll try again tomorrow.
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Trusted Customer
Feefo Verified
2 years ago
Smooth on-boarding
A very smooth and easy on-boarding process.
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Trusted Customer
Feefo Verified
2 years ago
Service Review
It was really good, but feel that the lady that assist me could've explained vitality better and not just sign me up.
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Trusted Customer
Feefo Verified
2 years ago
Dilegent service and proper feedback
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Trusted Customer
Feefo Verified
2 years ago
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Trusted Customer
Feefo Verified
2 years ago
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Trusted Customer
Feefo Verified
2 years ago
I’ve asked for someone to call me and its been a week. All I get is calls regarding vitality, nothing regarding my query.
Sbonelo Ngidi
Discovery
2 years ago
Hi Lesedi,
We sincerely apologise for any unintended fustrations caused by this matter.
We will be in touch to assist you with this matter.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
