Not really your fault but had to sleep in my wheelchair as bed extremely lumpy.…
Not really your fault but had to sleep in my wheelchair as bed extremely lumpy. Bathroom potentially dangerous as emergency cord ******* high and also out of reach - toilet seat high (useless for...
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DisabledHolidays.com
DisabledHolidays.com
12 years ago
I'm sorry to hear you were unhappy with the hotel - I have already passed your comments to our customer service to ask the hotel for a response. I will give you an update once it's resolved.
Kind regards,
Jonathan Carter
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Trusted Customer
12 years ago
The only criticism I have is that when you initially call no one is ever…
The only criticism I have is that when you initially call no one is ever free to pick up the phone. You have to request a call back.
Trusted Customer
12 years ago
Good
DisabledHolidays.com
DisabledHolidays.com
12 years ago
Thank you for your feedback. We feel that we offer a better level of service by ensuring that the same travel consultant speaks to the customer throughout the enquiry - there's nothing worse than having to repeat yourself to different people every time you call a company!
As our team spend a lot of time on the phone they aren't always available to speak immediately - our current solution is to call customers back so that you don't have to wait on hold in a queue to speak to us. We review all of our processes and service levels, so we will bear your comments about the current system in mind.
Thank you, and I hope you have a great holiday.
Kind regards,
Jonathan Carter
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Trusted Customer
12 years ago
I have used this company twice now and I cannot fault the service, everyone I chat…
I have used this company twice now and I cannot fault the service, everyone I chat to is absolutely lovely and I feel I have known them years we have a laugh and they are so helpful nothing is too...
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DisabledHolidays.com
DisabledHolidays.com
12 years ago
That has to be one of the nicest comments we've ever had! I'm so glad we can help, hope you hear from you soon!
Kind regards,
Jonathan Carter
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Trusted Customer
12 years ago
I used disabled holidays because I just didn't where to take my son who is autistic.....…
I used disabled holidays because I just didn't where to take my son who is autistic..... Id never taken him on holiday and I wanted to get it right.
I spoke to a lady called Sam and although she...
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Trusted Customer
12 years ago
Nice and very helpful
Nice and very helpful
DisabledHolidays.com
DisabledHolidays.com
12 years ago
I will let Beth know, thank you!
Kind regards,
Jonathan Carter
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Trusted Customer
12 years ago
It's the first holiday that we have booked over the past years we have been…
It's the first holiday that we have booked over the past years we have been able achieve our needs in full . Thank you for all your help.
DisabledHolidays.com
DisabledHolidays.com
12 years ago
I'm so glad we could help and I hope it gives you confidence to try more in the future!
Kind regards,
Jonathan Carter
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Trusted Customer
12 years ago
Despite an initial hiccup all is well. A brochure on booking would be helpful.
Despite an initial hiccup all is well. A brochure on booking would be helpful.
DisabledHolidays.com
DisabledHolidays.com
12 years ago
I'm glad we were able to help - I'll pass your comments about a brochure to our development team. Thank you!
Kind regards,
Jonathan Carter
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Trusted Customer
12 years ago
If the flight and holiday are as good as the Disabled Holiday booking staff my…
If the flight and holiday are as good as the Disabled Holiday booking staff my rating will go to excellent plus. Please check again after my holiday.
Ken
DisabledHolidays.com
DisabledHolidays.com
12 years ago
we will actually be sending a separate review out after you've travelled to ask for feedback on the holiday itself - this review is for the service we gave in helping you find and book the holiday. So if you get the urge to give our booking process an excellent plus rating now, please feel free :)
Kind regards,
Jonathan Carter
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Trusted Customer
12 years ago
I must admit I did not know this service and it came up in the search…
I must admit I did not know this service and it came up in the search engine.It is a very excellent site and we my husband and myself will tell all our friends about you.
The main thing you have had...
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