The gravel around the lodge in Kenwick Woods makes it impossible to push a wheelchair.…
The gravel around the lodge in Kenwick Woods makes it impossible to push a wheelchair. Tarmac would be a lot better.
Facilities in the lodge are very good. The staff are helpful and friendly.
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Trusted Customer
11 years ago
Service was excellent just what we needed.
Service was excellent just what we needed.
DisabledHolidays.com
DisabledHolidays.com
11 years ago
Great news, hope you all enjoyed your break!
Kind regards,
Jonathan Carter
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Trusted Customer
11 years ago
I rang six times in the first instance and was told someone would ring me back…
I rang six times in the first instance and was told someone would ring me back with holidays. This never happened. I Rang and complained and was then sorted out with a holiday. The paper work arrived...
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Trusted Customer
11 years ago
Excellent service from start to finish. Couldn't have been more helpful. Would definitely use them…
Excellent service from start to finish. Couldn't have been more helpful. Would definitely use them again.
DisabledHolidays.com
DisabledHolidays.com
11 years ago
What a wonderful review! I'll pass your comments to Abbey too, she'll be delighted.
Kind regards,
Jonathan Carter
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Trusted Customer
11 years ago
Hotel,staff and spa very good, however what spoilt the holiday was the very slow service…
Hotel,staff and spa very good, however what spoilt the holiday was the very slow service for the evening dinner. We arrived on the monday 27th, our meal was for 7.15pm but were asked to be in the...
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DisabledHolidays.com
DisabledHolidays.com
11 years ago
I'm glad to hear you enjoyed the hotel - were you able to raise your concerns about the delays with meals with the staff whilst you were there?
Kind regards,
Jonathan Carter
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Trusted Customer
11 years ago
Disabled Holiday Directory were excellent. They worked hard to find the best holiday deal within…
Disabled Holiday Directory were excellent. They worked hard to find the best holiday deal within my budget. The member of staff Tracy was very courteous, polite and went to great lengths to find a...
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Trusted Customer
11 years ago
We rebooked via Disable Holidays Directory, once again, because we know and trust Sam. We…
We rebooked via Disable Holidays Directory, once again, because we know and trust Sam. We also have great service and attention to detail, not just from Sam but from all the team. Nothing is too...
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Trusted Customer
11 years ago
I was assisted with my holiday by a very helpful lady called Natalie Lucy and found…
I was assisted with my holiday by a very helpful lady called Natalie Lucy and found her to be informative and accommodating to our needs and requirements for the right holiday for our family
DisabledHolidays.com
DisabledHolidays.com
11 years ago
I'm glad you had a good holiday and hope we can be of help in the future! Thanks for mentioning Natalie too, I'll let her know.
Kind regards,
Jonathan Carter
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Trusted Customer
11 years ago
not very good the room had mould around the windows and on the drapes wallpapper…
not very good the room had mould around the windows and on the drapes wallpapper torn on the wall and the manager was very rude by that i mean attitude more sitting than doing and could not care less
DisabledHolidays.com
DisabledHolidays.com
11 years ago
I'm sorry to hear you were unhappy with the condition and service of the hotel - I have passed your comments to our customer care team who will take this up with the hotel directly, and I'll let you know of the outcome.
Kind regards,
Jonathan Carter
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