Generally very helpful . Queries dealt with sympathetically . Impressed by service .
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Trusted Customer
11 years ago
Fine attention to detail very happy
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Trusted Customer
11 years ago
I felt by booking through a disable holiday company my needs would be catered for better,having…
I felt by booking through a disable holiday company my needs would be catered for better,having recently becoming disabled. I felt they would have all the information on hand for wheel chair...
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Trusted Customer
11 years ago
A very good service except tickets did not arrive at time stated (only 1 week before…
A very good service except tickets did not arrive at time stated (only 1 week before departure) and Norwich airport check-in claimed not to know about special needs requirements. However it didn't...
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DisabledHolidays.com
DisabledHolidays.com
11 years ago
Thanks for your feedback. This is our busiest time of year and therefore tickets are reaching our customers 7-10 days before departure at present.
Regarding the airport check in, this is not something we have been made aware of by yourself and is therefore the first we have heard about this? It was made clear to the airline by ourselves and I can assure you of that.
Kind regards,
Emily Godding
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Trusted Customer
11 years ago
Fantastic customer service a big help in finding the right holiday hope it lives up…
Fantastic customer service a big help in finding the right holiday hope it lives up to it
DisabledHolidays.com
DisabledHolidays.com
11 years ago
Thank you for your kind, warm comments. Wishing you a fantastic, memorable time away.
Kind regards,
Emily Godding
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Trusted Customer
11 years ago
They said that they were going to phone back and did'nt otherwise I would have…
They said that they were going to phone back and did'nt otherwise I would have given excellent.
DisabledHolidays.com
DisabledHolidays.com
11 years ago
Thanks for your feedback. Apologies that you did not receive a call back. I am not sure whom you spoke with originally however it is our busiest time of year and I can only apologise that this did not happen immediately.
Kind regards,
Emily Godding
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Trusted Customer
11 years ago
I was happy enough with the service I received but very concerned about being somewhat misled…
I was happy enough with the service I received but very concerned about being somewhat misled with regard to hotel we were booked into. It was referred to by its reference only, but when asking if I...
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DisabledHolidays.com
DisabledHolidays.com
11 years ago
Thanks so much for taking the time to leave your comments.
If the address and postcode is requested more than 14 weeks before the departure date than unfortunately, we cannot always give out the information due to data protection as many of our properties are privately own however, in this instance, my understanding is that the address and postcode was given to you when you phoned and requested the information. We do not hide the fact that we are a booking agent and therefore do charge a booking fee due to the time and work involved in finding the perfect holiday for our customers and their needs.
Kind regards,
Emily Godding
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Trusted Customer
11 years ago
I was not impressed at all. I had to ring several times as my calls were…
I was not impressed at all. I had to ring several times as my calls were not returned and at one point I was told I could find the imformation I wanted on the internet! When I thought using a...
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DisabledHolidays.com
DisabledHolidays.com
11 years ago
Thanks for taking the time to leave your comments. I am so sorry to read that you were not completely satisfied with your experience.
Having looked into this, I can see that you called on a few occasions with queries and there are notes on the file advising that they were answered there and then i.e. medication on board. There is also an email thread regarding your airport assistance, as unfortunately this was filled in incorrectly originally and therefore Sarah had to resend the form for you to complete and return again and once we had received this, they were passed on to the airline.
We really do appreciate your feedback and will take on board your comments and I apologise again for your disappointment.
Kind regards,
Emily Godding
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Trusted Customer
11 years ago
I have dealt with several of your staff and all have been very knowledgeable, helpful, friendly…
I have dealt with several of your staff and all have been very knowledgeable, helpful, friendly and conscientious about their work. I will definitely use this company again and again.
DisabledHolidays.com
DisabledHolidays.com
11 years ago
This is great to hear. Thanks so much for your lovely feedback and we wish you a wonderful holiday!
Kind regards,
Emily Godding
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Trusted Customer
11 years ago
This is the first time I have used disabled holidays. And from when I made…
This is the first time I have used disabled holidays. And from when I made the first telephone call you disabled holidays they are amazing staff. Very helpful and u dersyanding. Can't wait till...
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Trusted Customer
11 years ago
Very friendly helpful company well done
DisabledHolidays.com
DisabledHolidays.com
11 years ago
Thanks so much for your warm comments Jane, I have passed this review over to Sophie who will be most pleased! Wishing you a wonderful time.
Kind regards,
Emily Godding
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