Direct2florist New Zealand Reviews

charges and refunds are handled securely by the payment gateway service and the acquiring bank. Though increasingly rare, double charges can occur on the internet. The usual cause is a delay on the website or a slow connection that results in the back button being hit, leading to a second click on the "buy now" button. It doesn't happen very often since internet speeds and website speeds continually improve. Thanks for letting us know the refunded amount was less than the charged amount. Please be assured Direct2florist has not profited from this. Rather, the banks have taken international fees out of the transaction. We will email you privately to arrange a refund to cover the shortfall. D2F Service Team

I did email last week regarding the difference in charge and refund. We offered to cover the difference for you despite the difference being a charge made by your bank. However, we have not heard back and we are keen to bring your complaint to a satisfactory conclusion. At Direct2florist we are very proud of the service we provide. To this end we run with a very high approval rating. Currently our Feefo review rating on direct2florist.co.nz is 97% (9th June 2014) This is why when we receive a negative such as yours we are especially keen to resolve it. I know our member florist in New Zealand is anxious for us to resolve it too as she feels it reflects badly on her shop. May we send you an M&S gift voucher by way of apology? This can be sent to your address in the UK. We hope this will go some way to resolve your disappointment with the service. D2F Service Team