ordered some black gas and a holographic on the wednesday thinking it would be enough time before my game day on the sunday had the order completion email on the wednesday and never got my package...
Read more
Defcon Airsoft
DEFCON AIRSOFT
6 years ago
Hi Marti, I apologise for the slower than normal delivery on your order - it looks it was a delay the couriers side as this was dispatched immediately from our side.
Regarding your other order - the Tokyo Marui M4A1 MWS ZET Magazines are still not available from the factory in Japan - we have to wait for the next production cycle (hence why they were on pre order). Please contact support@defconairsoft.co.uk if you wish to cancel this order, that is not a problem and we apologise for the length of time these have been unavailable from the manufacturer!
Brilliant service. Had a problem with a battery and it was solved within 48 hours. Thanks for the service will be back !
Product reviews
Date of purchase: 05/24/2019
0
Share
Trusted Customer
6 years ago
Costumer service was 5*!
I had question on facebook, got answer very quickly. The web shop also very good! Delivery tho... its been a week, still didnt get my items... parcelforce seems to be a bad...
Read more
Defcon Airsoft
DEFCON AIRSOFT
6 years ago
Hi there, many thanks for your order. I apologise for the time this has taken but I believe your order was delayed as you hadn't provided a valid UKARA defence in the checkout which we chased you up about and then once we got that it was the bank holiday weekend which looks to have delayed the shipment. If its not with you soon please let me know!
GREAT customer service, kept me informed of my delivery, very speedy delivery aswell. A Fantastic company couldnt fault my purchase. Yet to play with it, but have already recommeded defcon on social...
All I wanted was some spray paint, I appreciate they had issues aneding a compressed product, but I was not informed of any delays, support replies were slow and I was offered a refund that I never...
Read more
Paul Gilbert
DEFCON AIRSOFT
7 years ago
Hi Sam, I am sorry to hear of your issue. I have checked on our ZenDesk support system and can only find 1 message off you which we replied to the same day at lunchtime.
I believe the item was originally misplaced by the courier and we resent it for free and issued a full refund on the order to compensate you for the delay.
I have just checked and the refund was still pending on the system for some reason (we recently had a new CMS and there have been a few bugs). This refund has just been forced through manually and should hopefully be with you shortly.
If there are any other issues please do not hesitate to contact us on support@defconairsoft.co.uy and we will be happy to get it sorted for you :)
SB
Sam Busuttil
7 years ago
Thank yoy for sorting this out, I did actually send more than one email and one wasn't repsoneded to from the 4th so I send another email on the 7th or 8th as I hadn't heard anything again. Thank you for the refund though
Defcon Airsoft
DEFCON AIRSOFT
7 years ago
No problem Sam glad to hear the refund came through and sorry once again for the issues you experienced
Product reviews
Paul Gilbert
DEFCON AIRSOFT
7 years ago
Hi Sam, I am sorry to hear of your issue. I have checked on our ZenDesk support system and can only find 1 message off you which we replied to the same day at lunchtime. I believe the item was originally misplaced by the courier and we resent it for free and issued a full refund to compensate you for the delay. I have just checked and the refund was still pending on the system for some reason (we recently had a new CMS and there have been a few bugs). This refund has just been forced through manually and should hopefully be with you shortly. If there are any other issues please do not hesitate to contact us on support@defconairsoft.co.uy and we will be happy to get it sorted for you :)
I think they should change there carrier as they lost 2 of order of mine so it took nearly 4 weeks to get my order .
Then the order was incomplete, speed loader missing .
Defcon Airsoft
DEFCON AIRSOFT
7 years ago
Hi John, please accept my apologies for the trouble you have had. You will be glad to know we have actually changed our courier now as yours was not the only delivery issue we had with them recently.
Can I please ask if you have recieved the speedloader now? I have just looked at your original support ticket but see no mention of the missing speedloader.
Trusted Customer
7 years ago
That’s great you have changed carrier👍, I will try another order an see how it goes.
As for the speed loader it was in original order which I never received twice, so when the order did arrive on the third try it was not there , so no I have not received it but in fairness to you l did not complain as the order took so long .
Defcon Airsoft
DEFCON AIRSOFT
7 years ago
Thankyou for the feedback, if you place a note on your next order saying 'FAO:PAUL/FEEFO-62239' I will make sure you get the speedloader this time and throw in a goody bag to apologise for the issues!
Defcon Airsoft is a UK airsoft store based in the Midlands, we aim to offer a wide range of products and excellent customer service as well as providing useful news, reviews and information for airsofters nationwide.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Defcon Airsoft is a UK airsoft store based in the Midlands, we aim to offer a wide range of products and excellent customer service as well as providing useful news, reviews and information for airsofters nationwide.
