What I ordered online was in the end not available
Gavin Hardy
Daniel Stores
8 years ago
Dear Mrs Niederschelp. We can understand your disappointment and can only apologise that one of the items you ordered was out of stock. We are currently tightening up our furniture stock control to ensure our records on line are more accurate in the future. Kind regards. The Web Team
Didn't get my item, emailed cust. services - no reply..
Gavin Hardy
Daniel Stores
8 years ago
Dear Customer, We'd like to thank you for your valuable comments. We're sorry that on this occasion we have let you down and fallen short of our usually high standard of service. We can only apologise that your enquiries wasn't responded to in a timely manner. Someone from our Service team will contact you directly and try and resolve this matter to your satisfaction. We appreciate the time you took to help us improve our service and thank you once again for you understanding. Kind regardsGavin - Web Manager
TC
Trusted Customer
8 years ago
Issue resolved promptly!
Product reviews
Gavin Hardy
Daniel Stores
8 years ago
Dear Sir, we can only apologise that the delay in delivery times weren't passed on to you. One of our customer service teams will contact you directly with regards your product. We are sure that you will find that your chosen Tempur product will meet your expectations as it is one of our top selling products which usually receives very high ratings for quality. Kind Regards Gavin - Web Manager
Daniel prides itself on its traditional values of providing quality, value and service which is why it has always remained a family run independent department store since it was established in 1901.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Daniel prides itself on its traditional values of providing quality, value and service which is why it has always remained a family run independent department store since it was established in 1901.
