Received first order within a week but both curtains had a flaw in them. Didn't rate the customer service much. Was told I wouldn't notice when curtains were open and was offered them half price. I...
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David Cooper
Curtains Curtains Curtains
10 years ago
We’re genuinely sorry to hear that you are unhappy with our service.
Occasionally ready-made chenille curtains have flaws in them that are unnoticeable until they are up at the window and the light shines through.
We offered the choice of a 50% discount to keep the curtains as the flaw would only be seen if the curtains were drawn during the day and you may have felt that you could live with this.
As you chose not to keep them we collected the faulty pair and replaced with a perfect pair as quickly as we could.
We appreciate that you experienced a level of inconvenience that we would rather have avoided and offer our sincere apologies for this.”
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David Cooper
Curtains Curtains Curtains
10 years ago
Rico does occasionally have what looks like lines going through it.
This is where the weave is not perfectly straight and the light shines through.
The supplier is aware of the situation and doing everything they can to stop it happening but unfortunately because it's only noticeable in bright light it is a hard fault to spot in a factory.
Thankfully they are only faulty occasionally. We sell hundreds of pairs of these a year and only have a handful of problems.
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