despite ordering with free delivery, installation and collection of the old dryer, the dryer was left in the hall and i had to install it myself, the door of the old dryer was left for me to dispose...
Was told instore that they would take the empty box and recycle the TV but they didn't mention that the TV had to be over a 32" so I had to take the TV to my locl store as my mother is elderly
The whole delivery experience was shambolic and has been documented in two letters, the goodwill was a £20 gift card! - not satisfactory considering the phonecalls,stress and major inconvenience...
I had problems with the e-mail system which in todays climate I would not expect. The on-line experience was very poor and as a result I had to contact customer services who were excellant but why...
The phone call prior to the day of delivery never came (no e-mail either), so I wasn't sure whether the fridge would arrive the next morning or afternoon. The phone call 30 minutes prior to actual...
Really liked the old machine and packaging being picked up ... A big deal as he lives in a flat and taking the old cumbersome machine downstairs and trying to get it into the car would be a nightmare...
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