I received the wrong model initially, but this may have been my error. The first parcel was picked up and the replacement sent out without any hassle. Customer services were suberb.
The delivery was a day late and the van had no mobile on board so the customer services couldn't really help with letting us know how many more hours we would have to wait.
The only reason I ticked "No" on the first question on purchasing experience, was the two dead pixels I mentioned in the review. I couldn't be bothered to go through the hassle of trying to replace...
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