Charles Tyrwhitt Reviews

Thank you so much for taking the time to share your experience at our Madison Avenue store. We're delighted to hear that Gene provided you with excellent service and helped you find the perfect shirts. We appreciate your feedback and hope to see you back at the store again soon.

Thank you for your feedback following your recent purchase. We're sorry to hear about the delay with your parcel delivery. The vast majority of our orders are delivered on time and without issue, so we're disappointed to learn that this wasn't the case with your order. We can see that, after your original parcel was unfortunately lost in transit, a replacement was dispatched promptly. It's due to arrive on or before 21 July, and we hope you enjoy your new polo shirts once they arrive. We appreciate your patience and understanding while we resolved this matter, and we hope our efforts have met your expectations. We look forward to providing you with a smoother experience next time.

Thank you for taking the time to leave feedback on your shirt. We're very sorry to hear that the stitching has let you down. All our garments are designed to meet the highest standards and are expected to last for many years, so it's disappointing to learn that this has happened. We've sent you an email to gather a few more details and your feedback has been passed on to our product team to help us minimize the chances of this happening again. We truly appreciate you bringing this to our attention and look forward to resolving it for you promptly.