Smart Non-Iron Cotton Chino Pants - Black

Please kindly let us know the reason for your comments here, as we would obviously like to understand what has gone awry with this order. We see no contacts from you concerning it, or any indication you have spoken with our Customer Service Team in relation to this purchase.

I am very sorry to learn you received an incorrectly sized item as part of your recent order, which is most disappointing. In the rare instances where an incorrect, damaged or faulty item is received, we would appreciate you contacting us prior to raising a return online so that we can resolve the matter. We would waive the handling fee deduction in such cases assuming we know in advance. I have requested that you receive the handling fee back based on this, so please look out for a further refund shortly.

It certainly is very disappointing to learn you haven't been pleased with your new chinos and I am sorry for this. While they may appear this way initially, this is something that does go away with time and after washing/wearing the chinos on a few occasions. It will be due to the non-iron finish most likely. I would recommend washing a couple of times with fabric softener and you should see a big difference. Of course, if you still aren't happy you can return the chinos to us for a refund/exchange under our 6-month guarantee.

It's most disappointing indeed to see your comments here and dislike for these chinos. Our non-iron chinos have always been very popular and are usually greatly enjoyed, so I am sorry this was not the case here. What I would recommend is to wash them a few times with fabric softener, which should cause a big improvement. If not, or you simply don't wish to keep them, please don't hesitate to return them to us under our guarantee for a refund or exchange.