Men's Charles Tyrwhitt Pure Merino Zip Gilet - Black Sleeveless Jacket Size XL Wool

We're ever so pleased to see how happy you are with your beautiful new Navy Merino Zip Through Vest! You really can't go wrong with our Merino range - the highest quality, the best craftsmanship and an excellent fit are guaranteed. We're sure you will find many great outfits to pair with this vest and hope you will continue to enjoy wearing it for many years to come.

Thank you for your feedback regarding your recent purchase, we are sorry to learn that you were not happy with your Charcoal Pure Merino Zip Gilet. We source extra-fine yarns for our Merino jumpers. which all are made to the highest quality and are all Woolmark-certified. If you would like to exchange your garment for something more to your liking, please head on over to www.ctshirts.com/rebound to get started with your online return. We appreciate your input and hope to have the chance to redeem your faith in our knitwear soon.

Thank you for sharing your feedback regarding your recent purchase. We are sorry this item has fallen short of expectations on this occasion. All our garments are expected to perform to the highest standards so it is disappointing that your experience was not a positive one, especially with this being your first order. We hope you will accept a replacement and an email has been sent to you to confirm some details for this. We will thoroughly quality check the new item for you before dispatch to ensure it matches our highest standards and ship it to you free of charge as an exchange. If you prefer to request a refund we can, of course do that instead. We look forward to your reply to our email so we can promptly proceed with your preferred option. We apologize for the inconvenience caused and hope that your new replacement item will redeem your faith in our products.

Thank you for taking the time to provide this feedback, though it is a shame you have found the Pure Merino Zip Vest to be thinner than expected. The brilliance of Merino wool is that it is temperature regulating, so does not need to be heavy and bulky to ensure the heat is kept in, allowing for a sleeker finish to your outfit. If dissatisfied, please make use of our 6 month guarantee with cost free exchanges to switch for something else or return for a refund. We've shared your comments with our buyers to consider when planning upcoming seasons.