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Charles Tyrwhitt Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 825,401 reviews

Trusted Customer

Feefo Verified

19 years ago

Great Service & Products, ordering is easy, customer service a pleasure and if you need…

Great Service & Products, ordering is easy, customer service a pleasure and if you need to return goods, which I did only for a size change fantastic

Product reviews

Date of purchase: 02/20/2007

Trusted Customer

Feefo Verified

19 years ago

Superb service and quality. exceptional value and a really customer focussed organisation - I reccomend…

Superb service and quality. exceptional value and a really customer focussed organisation - I reccomend to all my friends and several have started purchasing as a result. My brother now also buys...

Product reviews

Date of purchase: 02/20/2007

Trusted Customer

Feefo Verified

19 years ago

Excellent service and product. Fast delivery. I am overall very pleased with the "shopping experience".

Product reviews

Date of purchase: 02/15/2007

Trusted Customer

Feefo Verified

19 years ago

Excellent service - site harder to navigate with Tiny Tyrwhitt, but in general a first…

Excellent service - site harder to navigate with Tiny Tyrwhitt, but in general a first rate internet company, with great products, responsive to issues, fast delivery and reasonable prices

Product reviews

Date of purchase: 02/20/2007

Trusted Customer

Feefo Verified

19 years ago

This was a very small order. I have used the company for years and they…

This was a very small order. I have used the company for years and they go beyond the call of duty on there service.

Product reviews

Date of purchase: 02/20/2007

Trusted Customer

Feefo Verified

19 years ago

Fast & good service.

Product reviews

Date of purchase: 02/20/2007

Trusted Customer

Feefo Verified

19 years ago

Excellent quality shirts at reasonable prices. Also, good customer service, always my first port of…

Excellent quality shirts at reasonable prices. Also, good customer service, always my first port of call when buying shirts. A very satisfied customer. Australia

Product reviews

Date of purchase: 02/18/2007

Trusted Customer

Feefo Verified

19 years ago

Variety in ties seems to have gone down somewhat - and more slim fit, non-iron…

Variety in ties seems to have gone down somewhat - and more slim fit, non-iron shirts would be great - they are a fantastic product. Not much to choose from.

Product reviews

Date of purchase: 02/20/2007

Trusted Customer

Feefo Verified

19 years ago

I like their products very much and the cut/style of shirt fits me well.

Product reviews

Date of purchase: 02/20/2007

Trusted Customer

Feefo Verified

19 years ago

-trousers were used and not new (!) -this was a waste of my time ! -why do…

-trousers were used and not new (!) -this was a waste of my time ! -why do you send out used items as new?

Trusted Customer

19 years ago

-trousers were used and not new (!) -this was a waste of my time ! -why do you send out used items as new?

Charles Tyrwhitt UK

Charles Tyrwhitt

19 years ago

This is not acceptable and I understand that you have already called to explain the situation. Obviously we are extremely sorry that you should have received trousers that are not pristine. We have a three month guarantee. This means that any customer can return a product within three months if they are not happy with it, regardless of condition. Any product that comes back worn is given to charity and the customer is either refunded or the product replaced. It would appear that these trousers slipped through our quality control. Without seeing them, it is impossible to comment. However we did call you to confirm that a courier would collect the trousers from you on the 26th February and obviously a full refund will be made. It is never our intention to send out faulty goods, but very occasionally our generous returns policy can make it difficult for us to spot a product that has been worn before being returned. I am very sorry that we have wasted your time. Best wishes Nick Wheeler Founder Charles Tyrwhitt

Product reviews

Date of purchase: 02/20/2007

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