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CruiseKings Reviews

Rated
Exceptional

CruiseKings specialise in cruise offers and deals from a variety of cruise companies including Celebrity Cruises & P&O Cruises.

Service
4.9
/5

5

4

3

2

1

273

23

0

1

0

297

ratings over the past year

Displaying all 2,845 reviews
Trusted Customer
7 years ago
Date of purchase: 04/27/2018
Always able to assist client with making right choice. Goes the extra mile
Timely friendly honest advice. Listened to questions about different options and gave considered answers from own and colleagues experience. Did what they said they would do in timely manner.
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Elaine
CruiseKings
7 years ago
Thank you for your kind review.  We pride ourselves on our knowledge and experience and getting back to our customers promptly.  

Elaine Graham
Customer Experience Manager
MG
Mrs Glover
Lee,se12 London
7 years ago
Date of purchase: 04/16/2018
What Mrs Glover said about CruiseKings:
Polite, and friendly
Prompt in answering calls not put on hold and listening to music. Very helpful and patient.
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Elaine
CruiseKings
7 years ago
Dear Mrs Glover, thank you for your review.  It is great to hear that you found us prompt, helpful and patient during the booking process.  We look forward to hearing from you soon.

Elaine Graham
Customer Experience Manager
MN
Mr Nichols
7 years ago
Date of purchase: 04/22/2018
What Mr Nichols said about CruiseKings:
Good
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Elaine
CruiseKings
7 years ago
Dear Mr Nichols, thank you for completing our review.  I am pleased to hear that you had a good experience booking with Jeanette.

Elaine Graham
Customer Experience Manager
MB
Mr Biggs
Mazarron Spain
7 years ago
Date of purchase: 04/25/2018
What Mr Biggs said about CruiseKings:
Booking experience was good but sending out the paperwork was a bit hit and
Booking experience was good but sending out the paperwork was a bit hit and miss
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Elaine
CruiseKings
7 years ago
Dear Mr Biggs, thank you for your review.  I am pleased to hear that the booking experience was a positive one but naturally disappointed to hear that there were some issues with your paperwork.  I can see that your paperwork has now been sent to you but if you have any further issues please do not hesitate to contact me directly.  

Elaine Graham
Customer Experience Manager
MD
Mrs Devine
7 years ago
Date of purchase: 04/25/2018
What Mrs Devine said about CruiseKings:
Great Service
Jeannette Williams was extremely helpful in sorting out a package for my husband and I to go on a special birthday trip. Always answered quick and nothing was a bother . Certainly recommend
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Elaine
CruiseKings
7 years ago
Dear Mrs Devine, thank you for your kind review.  I am pleased to hear that Jeanette has been so helpful in arranging your special trip.  Thank you for your recommendation.

Elaine Graham
Customer Experience Manager
About CruiseKings
Here at CruiseKings, we know what we’re talking about. We should do – we’ve been in the business for over 50 years. Many of our guests come back year after year for all their cruise holidays. It's our expert advice, our attention to detail, our flexibility and our quality portfolio of unique cruise holidays that sets us apart from the rest. The difference is clear – when you book with us you’ll feel assured that you’ve booked a quality cruise holiday that is as individual as you are.
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35-37 Carrick Street, 3rd Floor, Ayr, Ayrshire, KA7 1NS, United Kingdom
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About CruiseKings
Here at CruiseKings, we know what we’re talking about. We should do – we’ve been in the business for over 50 years. Many of our guests come back year after year for all their cruise holidays. It's our expert advice, our attention to detail, our flexibility and our quality portfolio of unique cruise holidays that sets us apart from the rest. The difference is clear – when you book with us you’ll feel assured that you’ve booked a quality cruise holiday that is as individual as you are.