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Rated
Excellent

Market leading, innovative designer, manufacturer and distributor of high quality bathroom furnishings and accessories.

Service
4.4
/5
Product
4.4
/5

5

4

3

2

1

48

10

5

4

2

69

ratings over the past year

Displaying all 130 reviews
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Susan Spence
Leeds
1 year ago
Date of purchase: 06/20/2023
What Susan Spence said about Croydex:
Brilliant
The lady (think it was Tracy)as very helpful and didn’t give up till she had found the item I wanted.Excellent service.
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Ali
Croydex
1 year ago
Good Morning, Thank you for your fantastic 5* review. We are proud to deliver great Service to our customers. I will pass on your kind words to Tracey. We look forward to serving you again very soon. Kind Regards, Alison
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frederick wilson
1 year ago
Date of purchase: 06/19/2023
What frederick wilson said about Croydex:
bit slow to dispatch
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Ali
Croydex
1 year ago
Good Morning, Thank you for taking the time to share your experience with us. I am sorry to hear that you had a longer than normal wait for your product. Our goal is to always ensure that all orders are shipped on time but sometimes things happen that are beyond our control which means it can take a little longer than expected. We hope however that you are happy with your purchase. Kind Regards, Alison
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Hannah Thomas
1 year ago
Date of purchase: 06/19/2023
What Hannah Thomas said about Croydex:
Great company
Great service and fast postage, item as described
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Ali
Croydex
1 year ago
Good Afternoon, Thank you for your fantastic 5* review and kind words. We take all feedback on board, so it is lovely to hear such great comments about the service we provide. Kind Regards, Alison
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Kevin Mawby
2 years ago
Date of purchase: 06/12/2023
What Kevin Mawby said about Croydex:
Fast delivery
Easy to view website and fast delivery
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Ali
Croydex
1 year ago
Good Afternoon, Thank you so much for your five-star review. We are delighted to hear that you had a positive experience and that you like our brand new website. We look forward to welcoming you back soon. Kind Regards, Alison
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Trusted Customer
2 years ago
Date of purchase: 06/15/2023
Excellent customer service
Very helpful and professional. Detailed explanation for fitting required
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Ali
Croydex
2 years ago
Good Afternoon, Thank you so much for your five-star review. We are delighted to hear that you had a positive experience. We also have lots of installation guides and installation Downloads on our brand new website. We hope to serve you again soon. Kind Regards, Alison
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Derek Wyllie
2 years ago
Date of purchase: 05/30/2023
What Derek Wyllie said about Croydex:
Excellent that you do provide a spares service for your products.
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Ali
Croydex
2 years ago
Good Afternoon, Thank you for taking a moment to share your experience. We offer a wide range of spare parts for our products so we are glad to hear that you were able to get the part you needed. We look forward to welcoming you back again soon. Kind Regards, Alison
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Trusted Customer
2 years ago
Date of purchase: 06/15/2023
Great servicd
Easy ordering. Goods dispatched on time. One item damaged but responded and refunded within 24 hours
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Ali
Croydex
2 years ago
Good Afternoon, Thank you so much for your five-star review. We are delighted to hear that you had a positive experience. We are continually adding new ranges so please keep an eye on brand new website. We hope to serve you again soon. Kind Regards, Alison
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Alan Davies
2 years ago
Date of purchase: 05/01/2023
What Alan Davies said about Croydex:
Poor delivery time
Goods took an age to arrive, apparently due to a portal breakdown and I received a cryptic email from them which I had to call them to understand. I did however get a refund on the delivery cost. I...

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Ali
Croydex
2 years ago
Good Afternoon, Thank you for taking the time to leave us a review your feedback is important to us. We are sorry that your order took a little longer to arrive this was due to implementation of a brand-new ordering system. We always do our best to ensure that all orders are shipped on time. We hope that you will give us the opportunity to better serve you in the future. Kind Regards, Alison
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Alan Davies
2 years ago
I received an explanation for the delay.
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Trusted Customer
2 years ago
Date of purchase: 06/07/2023
Not notified that soap dish was out of stock or refunded.
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Ali
Croydex
2 years ago
Good Morning, I am sorry to read your review and to hear that you are not happy with the level of service you have received. I would like to assure you that we take all feedback seriously and we hope that you will give us the opportunity to better serve you in the future. Kind Regards, Alison
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Trusted Customer
2 years ago
Date of purchase: 06/01/2023
Appalling customer service.
Ordered a hinge set and only got 2 out of the 10+ items in the set. Called Croydex sales and the lady I spoke to couldn't have cared less and didn't give me any option but return and reorder and...

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Ali
Croydex
2 years ago
Good Morning, We are sorry to hear you did not have a good experience with our product/customer service. I have relayed the issue to the appropriate department. We work hard to make sure our customers love our products and service, so thank you for bringing this situation to light. We hope that you will give us the opportunity to better serve you in the future. Kind Regards, Alison
Trusted Customer
2 years ago
When will I receive my refund please? Item returned over 2 weeks ago!
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Ali
Croydex
2 years ago
Good Afternoon, Please leave this with me and I will come back to you as soon as possible. Kind Regards, Alison
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About Croydex
Established in 1919, Croydex is today a market leader and key supplier of innovative bathroom accessories. Significant milestones in the history of the company were marked by product introductions, such as the "Sham-mix" shampoo spray in 1934, a concept still proudly marketed and sold today. Continuing the theme of market leading patented innovations, the Twist ’N’ Lock range of suction fix storage and bathroom accessories launched in 1999 has continued to evolve, with the introduction of Twist ’N’ Lock Plus and the more recent Stick ‘N’ Lock Plus adhesive pad technology. Croydex celebrated 90 years of successful business in 2009, followed swiftly by the announcement of a new partnership with the Danish brassware manufacturer Damixa in 2010. From the five-acre site in Andover, Hampshire their in-house design team create leading edge, innovative new products with manufacturing partners, including the design of the unique Flexi-Fix fixing system in 2012 that has revolutionised the bathroom accessories market. With the launch in 2014 of their Sit Tight "Double-Fixed" toilet seat and their "Rust Free" wireware in 2015, they continue to lead in product design and innovation. The quality of products remains paramount to the business and this is evident from the emphasis placed on standards. Directly employed quality assurance teams span across the UK, Europe and beyond. Regular inspections are carried out ensuring that every product supplied to their customers meets the very highest of standards. Croydex continues to prosper in these ever changing markets, not only in the UK, but across Europe, the USA and beyond, and has developed to become a recognised brand of bathroom accessories and fittings.
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Central Way, Andover, Hampshire, Hampshire, SP10 5AW, United Kingdom
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About Croydex
Established in 1919, Croydex is today a market leader and key supplier of innovative bathroom accessories. Significant milestones in the history of the company were marked by product introductions, such as the "Sham-mix" shampoo spray in 1934, a concept still proudly marketed and sold today. Continuing the theme of market leading patented innovations, the Twist ’N’ Lock range of suction fix storage and bathroom accessories launched in 1999 has continued to evolve, with the introduction of Twist ’N’ Lock Plus and the more recent Stick ‘N’ Lock Plus adhesive pad technology. Croydex celebrated 90 years of successful business in 2009, followed swiftly by the announcement of a new partnership with the Danish brassware manufacturer Damixa in 2010. From the five-acre site in Andover, Hampshire their in-house design team create leading edge, innovative new products with manufacturing partners, including the design of the unique Flexi-Fix fixing system in 2012 that has revolutionised the bathroom accessories market. With the launch in 2014 of their Sit Tight "Double-Fixed" toilet seat and their "Rust Free" wireware in 2015, they continue to lead in product design and innovation. The quality of products remains paramount to the business and this is evident from the emphasis placed on standards. Directly employed quality assurance teams span across the UK, Europe and beyond. Regular inspections are carried out ensuring that every product supplied to their customers meets the very highest of standards. Croydex continues to prosper in these ever changing markets, not only in the UK, but across Europe, the USA and beyond, and has developed to become a recognised brand of bathroom accessories and fittings.