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Anton Reviews | Customer Service Reviews for https://www.feefo.com/reviews/crowcon-detection-instruments-ltd | Feefo

Displaying all 384 reviews

Trusted Customer

Feefo Verified

4 months ago

Georgia

Anton

4 months ago

Thank you for your feedback!

Antony

Feefo Verified

GBR

4 months ago

What Antony said about Anton:

Flue gas analyser

Great service from start to finish. Quick turnaround of analyser, will definitely be back next year.

Georgia

Anton

4 months ago

Thank you for your feedback!

R S Davies

Feefo Verified

GBR

5 months ago

What R S Davies said about Anton:

Too expensive

Fast turnaround, but far too expensive!!

Georgia

Anton

4 months ago

Good morning Ralph, thank you for your feedback. We can see you needed the 5th year service this time which is more expensive than the standard calibration as both sensors need to be replaced. The good news is that is only every 5 years, so for the next 4 years you will just need the standard calibration that you had in the previous 4 years. If you need anything further please feel free to contact us. Team Anton

Gary Sacre

Feefo Verified

GBR

5 months ago

What Gary Sacre said about Anton:

Quick turn around on recalibration of machine

Georgia

Anton

5 months ago

Thank you Gary for your feedback!

Trusted Customer

Feefo Verified

5 months ago

Service and repair concerns

Very expensive calibration charges also equipment turn around time is too long price you pay it’s not value for money, never provide evidence of service or parts replacement just verbally on the...

Steve Couper

Anton

5 months ago

Good afternoon, thank you for your feedback. I can see that your unit was shipped back out to you the day after we received it, for the standard price with no additional charges. You should have also got a service report with it detailing the work that was done, but if you need anything further please let me know. Steve

Trusted Customer

Feefo Verified

6 months ago

Great 👍

Georgia

Anton

5 months ago

Thank you for the feedback!

Trusted Customer

Feefo Verified

6 months ago

Thank you Posted out early day one Thought it would be with Anton day 2 They work on it day 2, 3 and I get it back day 4 Phone on day 3 as I not received acceptance message for Telegan being sent...

Georgia

Anton

5 months ago

Thank you for the feedback!

Christopher H

Feefo Verified

GBR

6 months ago

What Christopher H said about Anton:

Poor turnaround

Calibration fine But it took almost two weeks to get the device back

Steve Couper

Anton

5 months ago

Good afternoon, thank you for your feedback. Calibration & despatch was completed within 2 days as promised, but looking at the online tracking I can see that there was a delay in the couriers delivering it to you. Sorry for the inconvenience this has caused, please contact us next time your service is due & we will make alternative shipping arrangements to prevent this happening again. Thanks, Steve

Steve Couper

Anton

5 months ago

Trusted Customer

Feefo Verified

6 months ago

Trusted Customer

Feefo Verified

6 months ago

Steve Couper

Anton

5 months ago

Good afternoon, if you would like to contact me directly to advise any issues you had with the service please feel free to reach out & I will investigate. Thank you, Steve

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