Poor service calls not returned email unanswered, and took a long letter explaining how I had been messed around to finally receive an acknowledgement and an apology.
Hannah Nielen-Groen
Cousins Furniture
9 years ago
Thank you for taking the time to leave us feedback. We are sorry that you experienced issues with your order and can only apologise for this.
Having looked into your order it appears that you received a discount to your order as a gesture of goodwill due to the issues that did occur with your order.
We hope that this experience will not prevent you from shopping with us again in the future.
Once again, thank you for taking the time to leave us feedback. We do appreciate it.
Date of purchase: 11/10/2016
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Trusted Customer
Feefo Verified
9 years ago
What Trusted Customer said about Cousins Furniture:
Staff at Warwick Road branch .Amazing service especially Yvonne Rochelle sales lady .so professional went above and beyond to help me.Thank you so much for you time and effort. Credit to Cousons...
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
We hope that this experience will not prevent you from shopping with us again in the future.
Once again, thank you for taking the time to leave us feedback. We do appreciate it.