As usual the service was exceptional. We ordered - to collect in store. The goods arrived in store in time and were taken to my car by an employee.
Nothing to fault at all - excellent service
Date of purchase: 12/31/2016
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Trusted Customer
Feefo Verified
9 years ago
What Trusted Customer said about Cousins Furniture:
Purchase was for Christmas ordered early December but initial order not progressed with enough haste/speed to be delivered in time. I emailed and explained and response was prompt and efficient to...
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Product reviews
Date of purchase: 12/10/2016
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Trusted Customer
Feefo Verified
9 years ago
What Trusted Customer said about Cousins Furniture:
Great product that we selected ourselves. Minimal help given by Sales assistant who wasn't too interested in our purchase. No information/insight given on our products, but we are still happy with...
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Product reviews
Date of purchase: 01/06/2017
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Trusted Customer
Feefo Verified
9 years ago
What Trusted Customer said about Cousins Furniture:
I was disappointed in the delays for an item said to be in stock. However I was impressed with Sarah Rudge managing to keep me updated
Hannah Nielen-Groen
Cousins Furniture
9 years ago
Thank you for taking the time to leave us feedback. We can only apologise for the delays you experienced with your order but are very pleased that you were happy with the service from Sarah and will ensure that your comments are passed along to her.
Once again, thank you for taking the time to leave us feedback.
Product reviews
Hannah Nielen-Groen
Cousins Furniture
9 years ago
Thank you for taking the time to leave us feedback. We are sorry that you are unhappy with your chair. This particular chair is upholstered in a man made easy care fabric and we can only apologise if this is not what you were expecting.
If you feel that there is a problem with the chair please do not hesitate to contact our customer services department on 0121 665 2000 who will be happy to assist you in any way they can.
Once again, thank you for taking the time to leave us feedback. We do appreciate.
Date of purchase: 12/01/2016
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Trusted Customer
Feefo Verified
9 years ago
What Trusted Customer said about Cousins Furniture:
Received excellent service from Pat in the Tyseley showroom, who encouraged us to try out various types of bed and was forthcoming with good advice and technical information. After four weeks of use...
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Product reviews
Date of purchase: 12/14/2016
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Trusted Customer
Feefo Verified
9 years ago
What Trusted Customer said about Cousins Furniture:
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
Once again, thank you for taking the time to leave us feedback.