How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Cotswold Outdoor Reviews

https://www.cotswoldoutdoor.com/

EXCEPTIONAL

93%

service satisfaction

87%

delivery satisfaction

96%

recommends

Service

4.7

Product

4.7

9,047

1,572

277

104

315

11,315

ratings over the past year

Displaying all 457,918 reviews

Trusted Customer

Feefo Verified

20 days ago

Recommends

Satisfied with service

Excellent customer support and advice. My favourite sports shop. .

Product reviews

Date of purchase: 07/28/2026

Trusted Customer

Feefo Verified

GBR

20 days ago

Recommends

Satisfied with service

What Trusted Customer said about Cotswold Outdoor:

Bought the pair online. Was able to exchange the pair for another size in store. Good experience. However the shoe had cracks in first hike.

Product reviews

Date of purchase: 07/24/2026

Trusted Customer

Feefo Verified

20 days ago

Recommends

Satisfied with service

great sales personnel, very knowledgable and supportive to find the right product for me

Product reviews

Date of purchase: 07/19/2026

Trusted Customer

Feefo Verified

20 days ago

Recommends

Satisfied with service

No complaints ,

Product reviews

Date of purchase: 07/27/2026

Apperley Michael

Feefo Verified

GBR

20 days ago

Satisfied with delivery

Recommends

What Apperley Michael said about Cotswold Outdoor:

Very good and efficient. Would use again.

Product reviews

Date of purchase: 07/23/2026

Trusted Customer

Feefo Verified

20 days ago

Satisfied with delivery

Recommends

Satisfied with service

Really good customer service and helpful staff and friendly service

Product reviews

Date of purchase: 07/27/2026

J Roberts

Feefo Verified

20 days ago

Recommends

Satisfied with service

What J Roberts said about Cotswold Outdoor:

I've made a few purchases recently and can't fault the service I've received from the Hedge End shop. The staff are friendly, helpful and knowledgeable. Nothing is too much trouble for them. I...

Date of purchase: 07/24/2026

J W

Feefo Verified

GBR

20 days ago

Recommends

Satisfied with service

What J W said about Cotswold Outdoor:

been going for years i can get what i need there

Product reviews

Date of purchase: 07/21/2026

Trusted Customer

Feefo Verified

20 days ago

Satisfied with delivery

Recommends

Satisfied with service

Prompt attention but patronising returns procedure

Product reviews

Date of purchase: 07/22/2026

Trusted Customer

Feefo Verified

20 days ago

Satisfied with service

Satisfied with delivery

Recommends

Product reviews

Date of purchase: 07/27/2026

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Cotswold Outdoor Reviews

Keswick Zip Top DaypackMore reviews of this product (3)View product websitePerfect for Easy Jet for a week’s holiday break! Light weight and fits comfortably on back. And transforms into daypack when hiking and sightseeing!

Womens Tempest 22 DaypackMore reviews of this product (16)View product websiteA perfect light weight comfortable and spacious back pack for day hiking. Fits all needs for all year hiking and space for a good size first aid kit. Love all the easy access side pockets for little...Read more

Mens Kaha 3 GTX BootsMore reviews of this product (19)View product websiteThe shoes are very comfortable. No break-in needed. Bought these for Mt.Fuji hike. However, they tore down in first UK hike across the Seven Sisters. Cracks appeared in the first hike questioning the...Read more

Womens Claypool 2 Sport Mid GTX BootsMore reviews of this product (35)View product websiteVery confortable and performing boots.

Mens Tecton 2.0 Pull On FleeceMore reviews of this product (88)View product websiteGood fit true to size nice fleece , only thing though but great as an extra base layer

Mens Stance Mountain Peak T-ShirtMore reviews of this product (45)View product websiteNice t shirt good quality and fit

Mens Glacier Fleece JacketMore reviews of this product (14)View product websiteGot a few of these fleeces. Good quality and keep you warm. Idea for the oncoming winter.

Mens Ortler Mountain Bodywarmer GiletMore reviews of this product (3)View product websiteNice and a really good fit well worth the money

Unisex Jungle Bucket Hat IIMore reviews of this product (1)View product websitegood hat keep the sun off my head but could do with a little more vents good quality value for money

Mens Drasland Fleece IIIMore reviews of this product (59)View product websiteThe jacket was sized incorrectly. It was XL and was labelled a L

Womens Banks GTX BootsMore reviews of this product (16)View product websitevery comfortable from first wearing. The soften material at the ankle means you can tighten without it pinching. I went up from my normal shoe size of 39 to 40 (7) and with thick walking socks this...Read more

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?