How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Cotswold Outdoor Reviews

https://www.cotswoldoutdoor.com/

EXCEPTIONAL

93%

service satisfaction

86%

delivery satisfaction

96%

recommends

Service

4.7

Product

4.7

8,498

1,481

268

108

324

10,679

ratings over the past year

Displaying all 459,184 reviews

Laura

Feefo Verified

GBR

29 days ago

Recommends

Satisfied with service

What Laura said about Cotswold Outdoor:

Great selection and lovely staff at the Keswick branch. Really pleasant and friendly.

Product reviews

Date of purchase: 09/05/2026

Catherine Kirk

Feefo Verified

GBR

29 days ago

Recommends

Dissatisfied with service

What Catherine Kirk said about Cotswold Outdoor:

I didn’t feel on this occasion that I was given detailed overview of the jacket and its features. When buying trainers from Cotswolds the advice was excellent.

Product reviews

Date of purchase: 09/05/2026

Trusted Customer

Feefo Verified

29 days ago

Satisfied with delivery

Recommends

Very happy with service

Trusted Customer

29 days ago

Product reviews

Date of purchase: 09/09/2026

Jason Hinds

Feefo Verified

GBR

29 days ago

Recommends

Satisfied with service

What Jason Hinds said about Cotswold Outdoor:

I had a good experience shopping at Cotswold Outdoor. The service was quick and prompt, and the staff were clearly very knowledgeable, helping me get exactly what I needed without any hassle.

Product reviews

Date of purchase: 09/05/2026

Terence Sharp

Feefo Verified

GBR

29 days ago

Satisfied with delivery

Recommends

What Terence Sharp said about Cotswold Outdoor:

They delivered the goods on time.

Product reviews

Date of purchase: 09/09/2026

Trusted Customer

Feefo Verified

29 days ago

Dissatisfied with service

Does not recommend

Absolutely appalling. They ignore emails and direct web contact. There is nobody to speak to on the phone. They offer callback then say your number doesn't work for the service. Total rubbish. Split...

Product reviews

Date of purchase: 09/09/2026

Ken Ratcliffe

Feefo Verified

29 days ago

Dissatisfied with delivery

Recommends

What Ken Ratcliffe said about Cotswold Outdoor:

Good selection on line, delivered quickly and efficiently

Product reviews

Date of purchase: 09/05/2026

Trusted Customer

Feefo Verified

29 days ago

Satisfied with delivery

Recommends

Product reviews

Date of purchase: 09/05/2026

Trusted Customer

Feefo Verified

29 days ago

Recommends

Satisfied with service

Knowledgable on products

Product reviews

Date of purchase: 09/09/2026

Trusted Customer

Feefo Verified

29 days ago

Recommends

Satisfied with service

Staff are friendly and very helpful.

Product reviews

Date of purchase: 09/09/2026

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Cotswold Outdoor Reviews

Womens Classic Retro-X Fleece JacketMore reviews of this productView product websiteLove this jacket and with windproof lining it’s ideal for autumn and winter, looks fantastic on

Womens Granite Crest 3L JacketMore reviews of this productView product websiteI used it on one occasion and it let me down. It did not provide protection from rain. I am planning to take it back

Mens Microlight Alpine JacketMore reviews of this productView product websiteLovely jacket, good quality very pleased with item

Mens Claypool 2 Sport Mid GTX BootsMore reviews of this productView product websiteI picked up the Merrell Men's Claypool 2 Sport Mid GTX Boots, and they have been incredibly comfortable right out of the box. Great support, completely waterproof, and perfect for active trail...Read more

Mens Banks GTX BootsMore reviews of this productView product websiteAfter my first Paragliding holiday using these boots I am very pleased with them. They were comfortable right from the start till the end of each day. They gave me very good grip on the sometimes...Read more

Womens Quest Windstopper GlovesMore reviews of this productView product website

Womens Special Edition Merino Hiker SocksMore reviews of this productView product website

Womens Downpour Waterproof TrousersMore reviews of this productView product website

Mens Banks GTX BootsMore reviews of this productView product websiteSo far so good, good fitting, comfortaable from the outset, waterproof. Seem to be well made, but only time and miles will determines how well they are actually made

Mens Merino Banded Trail SocksMore reviews of this productView product websiteVery comfortable and excellent for work and walking

Mens Merino Banded Trail SocksMore reviews of this productView product website

Womens Microlight Alpine JacketMore reviews of this productView product websiteNice light jacket but lack of a bag to pack in favour of a pocket is a poor idea and it unfurls.

Mens Cirrus JacketMore reviews of this productView product websiteNice RAB jacket, comfortable and warm and packs reasonably small considering it has a synthetic fill. Not used it much in wet weather yet so don't know how warm it will be if it gets damp.

Mens X Ultra 360 Leather GTX ShoesMore reviews of this productView product websiteGood shoe, comfortable, have to see how durable it is going forward

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?