How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Cotswold Outdoor Reviews

https://www.cotswoldoutdoor.com/

EXCEPTIONAL

93%

service satisfaction

86%

delivery satisfaction

96%

recommends

Service

4.7

Product

4.7

8,586

1,502

269

109

324

10,790

ratings over the past year

Displaying all 459,159 reviews

Trusted Customer

Feefo Verified

23 days ago

Recommends

Satisfied with service

The staff in the Bakewell Cotswold store are so friendly and welcoming. They are probably the best example of how to interact with customers that I've ever encountered. Clearly a happy set of staff.

Product reviews

Date of purchase: 09/08/2026

Trusted Customer

Feefo Verified

23 days ago

Recommends

Satisfied with service

Visited Cotswold Outdoor store at Keswick in the Lake District to purchase a pair of walking shoes for my husband. The member if staff on the footwear department was extremely helpful and patient...

Product reviews

Date of purchase: 09/12/2026

Feefo Verified

GBR

23 days ago

Recommends

Satisfied with service

What Jo said about Cotswold Outdoor:

Really helpful, friendly and knowledgeable staff at the Stirling store.

Product reviews

Date of purchase: 09/08/2026

N BARRIER

Feefo Verified

GBR

23 days ago

Recommends

Satisfied with service

What N BARRIER said about Cotswold Outdoor:

We had amazing service from Cotswold Outdoor, from the telephone call to the service in the store and nothing was too much trouble, would highly recommend.

Product reviews

Date of purchase: 09/12/2026

Trusted Customer

Feefo Verified

23 days ago

Recommends

Satisfied with service

Product reviews

Date of purchase: 09/08/2026

Carl

Feefo Verified

GBR

23 days ago

Satisfied with delivery

Recommends

Satisfied with service

What Carl said about Cotswold Outdoor:

Brilliant customer service, delivered as promised The customer service made this purchase stand out. A foot scan gave me my exact size, and the advice to go up a size proved spot on, with a secure...

Product reviews

Date of purchase: 09/12/2026

V H

Feefo Verified

GBR

23 days ago

Recommends

Satisfied with service

What V H said about Cotswold Outdoor:

Very quick and helpful

Product reviews

Date of purchase: 09/12/2026

Trusted Customer

Feefo Verified

23 days ago

Recommends

Satisfied with service

Product reviews

Date of purchase: 09/05/2026

Trusted Customer

Feefo Verified

23 days ago

Recommends

Satisfied with service

Very helpful staff went the extra mile

Product reviews

Date of purchase: 09/12/2026

Trusted Customer

Feefo Verified

23 days ago

Recommends

Satisfied with service

Very helpful and efficient

Product reviews

Date of purchase: 09/12/2026

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Cotswold Outdoor Reviews

Fabric & Leather Spray-On Cleaning Gel Care KitMore reviews of this productView product websiteExcellent products, and cost-effective to buy as a dual. Always use these for my leather Hanwag walking shoes and boots.

Mens Philadelphia GTX ShoesMore reviews of this productView product websiteImmediately comfortable when trying on in shop. Bought whilst on holiday and wore them straight away and every day thereafter. First time purchasing this brand and can't recommend enough.

Womens Elena ParkaMore reviews of this productView product websiteAbsolutely brilliant. I think everyone should have a Didricksons.

Mens Targhee IV Waterproof ShoesMore reviews of this productView product websiteI purchased these for my husband, he previously had Targhee III and I can highly recommend them, I am on my sixth pair of keen walking shoes and would never buy any other brand, took a while to...Read more

Mens Yosemite JacketMore reviews of this productView product website

Mens Banks GTX BootsMore reviews of this productView product websiteExcellent boots, backed by brilliant service These Hanwag Banks GTX boots have impressed me from day one. The build quality is superb, with solid stitching, a sturdy Vibram sole, and a look that...Read more

Womens Lightweight Synchilla Snap-T FleeceMore reviews of this productView product websiteLoving this fleece. It’s lightweight and warm.

Womens Downpour Waterproof TrousersMore reviews of this productView product websiteTried and tested in the rain on the South West Coastal Path walk. They work!

Rannoch Dry GaitersMore reviews of this productView product websiteWorked really well in light rain. There needs to be a way to completely cover the laces to make them totally waterproof in heavy rain. Not a fault of these gaiters specifically, it’s an issue with...Read more

Mens Dale Zip-Off TrousersMore reviews of this productView product websiteGreat, light easy wash .

Mens Moraine GTX ShoesMore reviews of this productView product websiteExcellent fit and stiff sole for hiking on stony uneven paths to protect your feet

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?