We appreciate your feedback on your recent tour with Costsaver. We carefully select all our Travel Directors for their professionalism and expect all our representatives to be open and accommodating with our valued guests. We apologise for your negative experience with them. Rest assured, our guests' overall satisfaction is our top priority. With this said, your feedback has been shared with our Operations Manager for review and appropriate action.
We're sorry your tour did not meet your expectations. Our Product Department has reviewed your feedback to ensure we continue providing the best possible experience for our guests. We understand that you may not choose to travel with Costsaver again in the future, but we nonetheless wish you all the best in your future vacation endeavours, wherever they may take you. Thank you again for taking the time to review us.